After Update Bug! on ZB631KL!
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Level 1
ZF Model: ZB631KL
RAM: 6G
Firmware/APP Version: OPM1.WW_Phone-15.2016.1812.179-20181227
Frequency of Occurrence: 1.8
Rooted: No
APP Name:
Last edited by Moomskie on 2019/1/10 22:39
BUG After System Update!!
1.NO AM/PM
2.Camera Error
3.Battery & Time Font Not Inline/straight as you can see big and small. 4.When Charging No More RED/Green/blinking Light on top middle.
RAM: 6G
Firmware/APP Version: OPM1.WW_Phone-15.2016.1812.179-20181227
Frequency of Occurrence: 1.8
Rooted: No
APP Name:
Last edited by Moomskie on 2019/1/10 22:39
BUG After System Update!!
1.NO AM/PM
2.Camera Error
3.Battery & Time Font Not Inline/straight as you can see big and small. 4.When Charging No More RED/Green/blinking Light on top middle.
0
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Comments
Hi Moomskie
1.We have already reported this issue back toour tech team .We will get back to you if there isanything coming up.
2.About camera problem .Please try to settings > apps & notifications > app info> camera > storage & memory >clear data and cache.
we're afraid we may need information on your problem.Thank you!
3.Sorry for any inconvenience.The display is original design.Thank you for your inquiry
4.ASUShas determined that ZenFone Max Pro M2 (ZB630KL/ZB631KL) devices may exhibitthe insufficient brightness of charging indicator.Thismodel has complied with ASUS designed quality specifications and will notaffect user's operation and recognition. Weapologize for any inconvenience caused and your consideration will be very muchappreciated.
Do you install third party launcher?Please help to confirm, thank you
Hi Kevin27
Sorry, we're afraid we may need information on your problem.
Could you describe more clearly?
Which problem did you encounter after update?
Thank you!:)
3.its not original its not like that after System Update the 1st pic on top with camera is not mine look at his battery and time its in line while mine is different
4. when i charge there is no more light like green and red
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After January update , touch respons is better then December update. But there is still a issue with touch . Some time touch work very smoothly but some time I need to hit two or three time to type any thing. Asus team you fix a touch problem 90% but you need to work more on this to fix this 100%. Please resolve this issue as soon as possible.
Hi Moomskie
3.I've passed your case over to our service team.
They will be in contact as soon as they have more information on your request, thank you
4.Please check in display>advanced>blink light, thank you
thank you for that 4 has been solve 1 and 3 the only problem now
Bug
5.nevermind finally find the rotation sorry
My problem is just like Moomskie's problem except Number 2 because I haven't tried that out yet and Number 4 because mine is working fine.
All problems that needs to be fixed:
1. Bluetooth and Do not disturb icon is still showing at the upper right side of the screen next to the battery percentage even if they are turned off. The only way to remove it is restarting the phone which is I don't want to do everytime.
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2. Time is also not showing AM/PM.
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3. Battery, battery percentage and time is not properly aligned and bottom part is covered by the main display.
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Why i cant see 13 AI scene camera? Where is it??
Is it just a gimmick??
About Zenfone Max Pro M2 (ZB631KL) time display for AM/PM question. Due to the manufacturing cutting process technology of notch LCD, we suggest customer can setting on "Date & Time" and switch on "Use 24-hour format".We apologize for any inconvenience caused and your valuable advice will be included in future design and optimization considerations. Thank you.:)
Yeah, If they don't fix these problem then this is the first and last time I will be buying their products.
mine already fix can find asphalt 9 now you restore factory install latest googleplay and services it should be fix
Hi all
Good day
A new firmware version WW_15.2016.1902.192 for ZB631KL has been released
We would advise you to update to the latest firmware. It could modify the issue of battery & time font and disturb icon.
If you have not received the update yet, please check update in Settings > System > System updates,
If this problem is still exist in this version, please let us know.
Thank you and have a nice day
After i update my asus phone it is not working anymore..my phone is switching on but when i touch the screen and try to swipe up it is blacking out.
I cannot use anymore.Help please
Hi edmarkrioveros15
Thank you for your asking. Because you could not enter the phone properly, please try following steps to access recovery mode for the Factory Reset:
0. Try to back up your data with USB cable
1. Keep pressing "volume down key"
2. Press "power key" and stop press " power key" once you feel the vibration
3. Still keep pressing "volume down key" and stop press "volume down key" once you enter [Android Recovery] Screen
4. Choose "Wipe data/factory reset">"Factory data reset"
5. "Reboot system now"
#Hardware Reset Guide
https://www.asus.com/support/FAQ/1006346/
Please note that once the steps is completed, all data, apps, settings and personal information will be deleted.