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Market updates

skhomeskhome
edited September 2020 in Others
Model: ZS570KL(Deluxe)
RAM: 6GB
Firmware/App Version: Latest update
Location: Russia
Frequency of Occurrence: Every time
Rooted: No
App Name: Market
Description: Apps updates on Marked not downloading but hanging as "waiting for download" for a long time with diff WiFi connections. Phone reset helps to start downloading. Same problem faced by many users as discussed on our Forum

Apps updates from Marked not downloading as required but hanging as "waiting for download" for a long time with different WiFi connections. Only phone reset helps to start downloading. Same problem faced by many users as discussed on our Forum
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Comments

  • ServiceH_ASUSServiceH_ASUS mod
    Last edited by Selena_ASUS on 2019/1/9 11:37

    Hi skhome

    Good day.
    Can you help me confirm your phone's firmware version is in WW_15.0210.1810.73
    When does this problem start happen?
    Does this problem occur with any apps?

    Are you talking about google play?
    If this problem still persists, please show me the version of app.
    Please verify when you can't download appfrom google store. Are you charging phone. If yes, please remove usb cable, andtry again.
    Thank you and have a nice day:)
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  • skhomeskhome
    Hi Selena

    Good day,
    Firmware WW_15.0210.1810.73_0
    That is the latest update I received
    This problem exist for an year already with Google Play. I have cleared cashe of Google Play several times but have the same problem again. Applications from Google Play downloaded without problems but updates are hanging as "waiting for download" for a long time
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  • skhomeskhome
    Last edited by skhome on 2019/1/8 17:30

    This issue was already rised on this Forum in 2017 but still not fixed and we have a problems with updates from Google Market.
    https://www.asus.com/zentalk/for ... er%3D%26sid%3D1%7C3

    Further I also rised this issue in 2017 and here is a link
    https://www.asus.com/zentalk/thread-187531-1-1.html
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  • ServiceH_ASUSServiceH_ASUS mod
    skhome posted on 2019/1/8 22:26
    This issue was already rised on this Forum in 2017 but still not fixed and we have a problems with u ...

    Hi skhome

    Please try to uninstall google play and google service
    Please confirm the network is smooth.Did you use wifi or mobile networks?
    Check mobile manager(data usage> control app data usage> open cellular & wifi )
    Also settings> connections>data usage > wifi data usage> app > unrestricted data usage

    Please help to confirm again, thank you:)
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  • skhomeskhome
    Hi Selena,
    Google play and google service been reinstalled in 2017 when first time reported this issue on our Forum. This not helped
    Used Wi Fi is in good cond as other family devices have no problems with Market Updates
    "Unrestricted data usage" for Marked was "Off", have switched "On", will check and revert
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  • skhomeskhome
    Hi Selena,

    Regret but your advice not helps. After working for few days updates frozen again. There is nothingt to do with Wi Fi as other family devices have no probles with downloading
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  • skhomeskhome
    Problem not fixed yet and faced by many users
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This discussion has been closed.