Unfortunately I can't offer any official help for you, that configuration is not supported. More information on why can be found here.
CH_ASUS
Hi all
We have come to notice there are resellers selling the so-called "Tencent ROG Phone II"-models for the Chinese market with "International ROM".
We would like to make clear that ASUS does not officially sell any Tencent-branded ROG Phone II with so called "International ROM" or "Global firmware".
We cannot guarantee the functionality of this combination , if you are facing any type of issues - please turn to your reseller where you bought this device - as this is is not a combination we are selling.
Please also take careful note that updates/FOTA functionality will be disabled since the ROM and the models dont match, some resellers note this in the fine-print.. some may not..
Extra info:
If you are seeing anything about a "Global ROM version" or "Tencent with Global/WW ROM" it would be a clear giveaway.
[PSA] Take caution - Tencent-branded Chinese models with "Global/International ROM"
With that being said, I can leave you the link for the download and an FAQ on how to manually update the phone. If you already followed these steps (it sounds like you might have) then sadly that's all I can do.
How to update firmware on my phone? | Official Support | ASUS Globalhttps://www.asus.com/us/Phone/ROG-Phone-II/HelpDesk_Download/
ZenBot
