Multiple Issues in ROG phone 2 after 2 months usage

[Apollofury]

Hi guys !
I got my ROG 2 among the first batch in India . It's currently running on android 9 , 1st October security patch ,kernel 4.14.83 .
some issues i am facing -

Screen freezes in the middle of gaming, especially while playing call of duty, the screen just freezes but i can still hear the audio and people chatting , i have to go back to home screen , clear the game from memory and restart it.
fingerprint scanner is really really slow , i have a 3.5 year lenovo phone whose finger print scanner is faster than ROG 2, second if an app has app lock and the screen times out when that app is open then the system UI crashes hen i open the phone lock using fingerprint scanner, i have to lock the screen and open again .
ear speaker crackles when on a phone call, this happens only when i am on a call, the speaker makes crackle noises .
The macro mode in the camera is probably one of the most difficult thing i have deal with in photography, it does not focus on the subject at all , i have struggle with various angles and distances to figure out when it wants to work.
Pocket mode is probably a useless feature on the phone as the phone has pocket dialed emergency services multiple times.
The screen brightness is a major issue , the lowest brightness setting can still act like a torch light in pitch dark places ( it's way too bright!) . The other strange thing i have noticed is when i step into direct sunlight the auto brightness sensor really struggles , the brightness incremental is so slow that i can basically see the brightness increases in sorta like step wise like flickering.
and last updates guys come on! i am not asking for android 10 but security updates or updates to fix simple bugs , anything at all ! one of my family member is using zenfone max M2 and it is running on December 5th update and i am using a premium phone released in 2019 that is running on android 9 october 1st update .
other than the above issues am really glad i bought this phone , it's a beast of phone and definitely a head turner in a crowd.

[Cj710]

naveenneni

I have the same issue while playing CODM in the Frontline/TDM mode.

This happens atleast once or twice a day where the screen goes blank and I can still hear the game sounds. I them need to come back to Home and close the CODM app and open it again.

This is sad considering the otherwise good performance of the device.

Does anyone have a solution to this yet?

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I have exactly thé same , my rog phone 2 IS New from 2 days and crash loke2 from thé first game i played two Time per game , i surrly want m'y Money back at Barcelona Asus store and go back to iPhone ok Black shark .... if someone of assus Can contact us ... To report them , i am in charge of one of biggest french Call of Dutty mobile official crew and i am really sad ...
CJ

[nakul696]

Anders_ASUS

https://zentalk.asus.com/en/discussion/14249/multiple-issues-in-rog-phone-2-after-2-months-usage

1. Does this happen every time? This is a popular game and this is the first time I hear that it freezes. We could log your phone and maybe find out why
2. There's a fix for the fingerprint reader in the FOTA being released any time now and maybe that fix will fix this issue too
3. Always? I've never heard this. We would have to log that as well
4. There's no macro mode. This is why ?. There's a macro logo on the manual focus in pro mode but we didn't know what other logo to use for objects that are close
5. I just did some testing and can confirm that it's not working as intended. The proximity sensor needs to be fully covered for this function to trigger. I will forward this to our devs. Thanks!
6. I'll have a look at the proximity sensor too. I'm living in Sweden with night time pretty much all day during this time of year so I'll have to find a flashlight 🙂

We just started beta testing Android Q and when you get it, you will also get Android mainline meaning that security updates will be pushed out separately and much more frequently

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Hey Anders,
I am facing the same issue with call of duty mobile every single time. Here is my thread -

gonzaaa.92

Android 10 is the problem. A lot of people started to face this after updating to A10 (with other cell phone models too) so the problem here is not the ROG 2 but Activision that knows most people are still on Oreo or Pie and won't care optimizing their game for A10. It's not a problem of overheating either.

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Please look into it and let us know what is the issue

[stayalive1986]

I have the same problems
Hello
I have rog phone 2 i have problems with the screen
When i play game the screen became black and only the sound and the tuch of screen work
If i stop the game everything became ok and the screen work normally.
I noticed this problems start when the temperature became higher than 37c or 38c
Thank you

[Anders_ASUS]

stayalive1986

I have the same problems

Hello

I have rog phone 2 i have problems with the screen

When i play game the screen became black and only the sound and the tuch of screen work

If i stop the game everything became ok and the screen work normally.

I noticed this problems start when the temperature became higher than 37c or 38c

Thank you

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So what happens if you underclock everything in armoury crate under Profile scenarios -> X mode? Then you use the aerocooler too if you have one. Can you play much longer now?

[nakul696]

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/51586#Comment_51586

So what happens if you underclock everything in armoury crate under Profile scenarios -> X mode? Then you use the aerocooler too if you have one. Can you play much longer now?

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Like I have mentioned in my separate thread, the issues does not occur when I play the game in low graphics settings. It tells that it is indeed due to heating or using the extra processing power.