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Question about Android 10

Ryu9
Star II
Here is my build number
CKGPJGL5XE9Q.jpg
But I download the official Android 10 firmware but why I still can't update my Android 9 to Android 10??
I already cut the zip file to internal storage but I didn't get new message pop up to tell me update
7 REPLIES 7

zeruel_tenshi
Rising Star II
Be sure it is on the root folder, also try restarting.

Ryu9
Star II
zeruel.tenshi

Be sure it is on the root folder, also try restarting.


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My phone is unrooted

taufiq_sabirin
Star III
Ryu9

https://zentalk.asus.com/en/discussion/comment/50252#Comment_50252

My phone is unrooted


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Put it outside the download folder. The root term isn't related with rooted android OS. To make it simple, here's an explanation in analogue with Microsoft Windows:
You have one partition e.g C: and there are lots of folder which is one of them is named with Download.

Your A10 file is in C:\Download folder

The root folder is C:\

So, move your files outside the Download folder to the root folder.

jay_kunwar66
Star III
File should on internal storage not any other folder