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Can't use phone after updation

Smokin_like_a_r
Star III
Horrible experience after updation
android.process.media keeps stopping
I am unable to use my phone it's popping up every time and can't open any app especially gallery
Worst experience ever thanks asus and devs team for this wonderful experience
@Anders_ASUS @LP_ASUS
4 REPLIES 4

Smokin_like_a_r
Star III
What can I do now???
Don't trust Asus n their software team.!!
@LP_ASUS
@Anders_ASUS @lp5566vs183

zeruel_tenshi
Rising Star II
You can try clearing all you apps' cache via mobile manager.

OPC
Zen Master II
zeruel.tenshi

You can try clearing all you apps' cache via mobile manager.


View post
Do it several times and also reset all apps. It kind of worked for me but not completely. I will most probably do factory reset over the weekend.
By the way I had the same experience after manual install. Crashing all over.

ARP_ASUS
Community Legend II
Hi @Smokin_like_a_rasta,
I have come across this, try the below:
Clearing cache is 1st step but sometimes it doesn't work & needs further check
Downgrade with the file provided on Support website after backing up your device.
Manually install the Android 10 file
This solved my problem, do let me know if it works.