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Asus 6Z is getting switched off automatically

Asus 6Z is getting switched off automatically. When trying to switch on the process is not working properly and phone is switching on in 2 or 3 attempts on its own.
20 REPLIES 20

mrmkirankumar
Star I
sambitsubudhi070
Asus 6Z is getting switched off automatically. When trying to switch on the process is not working properly and phone is switching on in 2 or 3 attempts on its own.
Asus 6Z is getting switched off automatically
I have same problem. In addition, my mobile is completely switched off and not starting again. This problem started today. Intially 2 or 3 times it restarted and later it switched off permanently. I even charged and found that nothing is working. Did you find any solution? Please share with me.

______
Star I
Anders_ASUS 6z seems to have a faulty motherboard as most of the phones are facing same issue of switching off automatically and rebooting at their own ,sometime it is off for hours and even if it starts it shows a white blank screen ..
QET1Y4TKAJ10.jpg

LP_ASUS
Community Legend I
@$#!$#

Asus 6z seems to have a faulty motherboard as most of the phones are facing same issue of switching off automatically and rebooting at their own ,sometime it is off for hours and even if it starts it shows a white blank screen ..

QET1Y4TKAJ10.jpg

https://us.v-cdn.net/6031231/uploads/474/47EQJ3FOSJCN.mp4

https://us.v-cdn.net/6031231/uploads/707/8LGFH1ENCQQE.mp4


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While your phone definitely seems to have a hardware issue, most phones do not. The best thing to do is visit a service center for a warranty repair.

alistairmidgley
Star III

LP_ASUS

https://zentalk.asus.com/en/discussion/comment/48244#Comment_48244

While your phone definitely seems to have a hardware issue, most phones do not. The best thing to do is visit a service center for a warranty repair.


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I'm having the same issue and am already on my second handset. My request for a repair was 'rejected' and Asus have told me to contact the seller. The seller, having already issued a replacement, is ignoring me. At this point it's been dragging on around 10 weeks and I'm getting really fed up. Any ideas?

LP_ASUS
Community Legend I
There should be no reason to reject a repair request for an automatic reboot issue. Please contact the repair center again and request a repair, your phone is still well within warranty.
If they don't accept it, you can send me your contact info and serial number via PM and I can reach out to them internally to see what's going on.