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Incorrect phone specs at point of sale

RoddersUK
Star I
As the ASUS complaint department is useless.......lets see what peoples thoughts are on here about ASUS.
I bought a ROG2 from the ASUS UK site, as I live in the UK. Spec on the site says it works on many FTE bands, so all is good. Lets splash out £600 on a phone.......
Turns out.........no the Strix model doesn't. Only the Ultimate does and this is shown on the .COM site they pointed out. But I like in the UK, so I went on the .CO.UK site. Also how is that something that should be considered in a model spec I don't know. More RAM, more storage.......all good things for a top model, but the bands the phone works on.........WTF ASUS!?
Anyway, your site doesn't show this for different models in the UK, so how is the consumer to know. In fact, after much complaining, the information was taken away. Almost like they were trying to hide it.........?
But they said they were sorry.........so now my phone works beautifully! ............no wait.........it doesn't.
I have a high spec phone on 3G..............yay. Actually 'yay' is not how I feel. I'm totally gutted to have spent this much on a pile of junk, can barely watch YouTube out and about, unless its 360p or I can find some WiFi.
LJ82S8X2FUUO.jpg


16 REPLIES 16

Anders_ASUS
Hall of Fame III
RoddersUK

Yes!

I don't to be going to trading standards or anything.

Just need ASUS to admit their site was wrong and help me out!


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Sorry about the late reply. I forwarded this thread to my colleagues in UK and asked them to look into it if they haven't seen your thread already.

A_Human
Star III
Don't worry Rodders, I have the same problem. When I buy something, I don't investigate all aspects of it first. That way, when I buy the wrong version, I can blame someone else and demand money. Unfortunately, these ********** keep refusing to take responsibility for my lack of attention. Savages.

LP_ASUS
Community Legend I
A Human

Don't worry Rodders, I have the same problem. When I buy something, I don't investigate all aspects of it first. That way, when I buy the wrong version, I can blame someone else and demand money. Unfortunately, these selfish f*cks keep refusing to take responsibility for my lack of attention. Savages.


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If you have a problem, we'd be happy to help.
With that being said, please watch your language. I'm sure we can work through your issue without requiring censoring.

RoddersUK
Star I
A Human

Don't worry Rodders, I have the same problem. When I buy something, I don't investigate all aspects of it first. That way, when I buy the wrong version, I can blame someone else and demand money. Unfortunately, these selfish f*cks keep refusing to take responsibility for my lack of attention. Savages.


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I did investigate it all, first post shows their advertised bands the phone covers, but it doesn't!

zeruel_tenshi
Rising Star II
A Human

Don't worry Rodders, I have the same problem. When I buy something, I don't investigate all aspects of it first. That way, when I buy the wrong version, I can blame someone else and demand money. Unfortunately, these selfish f*cks keep refusing to take responsibility for my lack of attention. Savages.


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We have a funny guy here. If you can't post something productive keep it to yourself.