Rog Phone 2 Display broke inside with no physical damage at all.
Prashantmalik499
Level 1
I bought this phone on 31st December 2019. Everything was going great gaming experience was good and I was totally happy with my phone until 2 days before when suddenly my phone screen touch stopped working, I was unable to understand the issue and reason behind it then my screen started turning bluer and bluer then, So I switched off the phone because of nervousness and then later in when I tried starting it the whole screen was blacked out. I could have hear only phone restart sound but screen was complete black. Later I noticed a small break inside the screen although there is no physical damage in outer part of phone not even a Scratch I was using silicon case with my phone. So I contacted Asus customer care and told them regarding my issue on that they said there should be no damage and breakage only then they could repair it under warranty otherwise you would have to pay for the screen which is around 16000 INR. Which is really shocking for me. I'll be charged for the manufacturer or technical error while still in warranty. I had really good faith on Asus company and its products but after whatever have happened with me recently is really drastic experience. I would never be able to purchase any of the Asus product and would definitely leave 1 star review over amazon and other websites and would also explain my terrible experience with this phone and Asus customer care.
Comments
As there is no physical damage you won't be charged just take it to service center , one of my friend had the same issue they replaced the screen for free
Did you saw any damage from inside the display panel
"So I contacted Asus customer care and told them regarding my issue on that they said there should be no damage and breakage only then they could repair it under warranty otherwise you would have to pay for the screen which is around 16000 INR."
That's the standard warranty. If the phone had a defect, ASUS will fix it under warranty. If the repair center finds accidental damage that led to the panel failure, ASUS will not fix it under warranty. If you haven't dropped it, you should have nothing to worry about.
Have you taken the phone to a service center yet? It sounds like Support has given you options for a repair, even if it is found to be accidental damage.
Yes there is a small crack inside display
Not yet I had arranged pick up but got delayed because of some accidental reason with the pick up guy. So either they will pick up on Monday or I'll visit service center personally
Finger Crossed as I am worried because I have read so much negative related to repair center behavior regarding the same issue in the forums.
Jeez slow down a little lol
Your post literally went from a genuine question to a rant by the end
Just take it to a service centre, if there's no "external" visible damage you have nothing to worry about they'll change the display for free
Good luck :D
Yes brother I'm in one of them. I paid almost 14k for the display.
Hmm seems like you "broke" the display then
QC issues generally get solved for free
And the price (16k) seems fair for a 120hz HDR 10 bit panel
Where are from and where is this service center located?
Nehru place, Ashok Building, 2nd Floor and I am live in Delhi-110041.
Where I can find service centre in mumbai near sion area please let me know as I am having issues with the screen in my asus rog phone 2
That is exactly the exact same thing which is happening to me right now, and its a huge coincidence since I got it on the 31st of December as well. They will be picking it up tomorrow so I hope I have the same service as you since I did nothing for the crack inside to happen.
SAME!! I got it in the first sale in the Indian Market, October 8th to be exact. I have never dropped my phone and it has ZERO scratches/damage on the screen. Only damage is at the side charging port, a few body scratches when I have trouble taking out the protective lid on the port. Today all of a sudden my phone's screen went all sorts of yellow green and mostly blacked out with the touch still perfectly functioning. Are you all sure this is covered in the warranty because 16k for a screen that I took care of so well is really disheartening.