Phone audio from wrong speaker

[guntherguerra]

Whenever I recieve a phone call the callers audio comes out from the bottom speaker. I need to toggle speaker ON/OFF for it to come out the correct speaker.

I just upgraded to Android 10. 8/256gb US model

I have done basic troubleshooting. Power cycle, safe mode, clear cache on phone app. Etc

Any other suggestions?

[skylerwolfe]

Further feedback. I've tested again several more times both incoming and outgoing calls. I oddly had one other call where the audio was coming out of both speakers and wouldn't fix with toggling of speakerphone. Never had that before but I've since rebooted and tested both incoming and outgoing calls then rebooted again and tested then rebooted once more and tested and had no problem at all. Not sure why the few were a problem but seems to still be fixed for me except for those few.

[_jis_]

Maybe a few reboots were necessary for things to settle.

[skylerwolfe]

Got another call today and audio came through bottom speaker. Guess it's random for me.

[guntherguerra]

Anders_ASUS

We're sorry about the delay and all the inconvenience this has caused you. We have finally managed to iron out this last T-mobile bug and it will be fixed with the next FOTA.

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I wonder what version of FOTA is referred to here, seeing as .121 is not the solution??

[sedl23]

guntherguerra

https://zentalk.asus.com/en/discussion/comment/41337#Comment_41337

I wonder what version of FOTA is referred to here, seeing as .121 is not the solution??

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Hopefully a February update