Problem with Google pay
Kolorowezworki
Level 2
Hi,
Play Store setting says that my device is certified, but Google pay alerts there is root access or no certification. What's up? My sw version is the latest .119
0
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Hello
Bug with Google pay. Can't pay via app.
Cert play protect is correct, safetynet passed.
@Anders_ASUS what is wrong?
After upgrade A9->A10 (v110) was same trouble, but 1-2 days and gone, now not.
Some users encountered this situation, reinstalled Google Pay and it worked normally after restarting the phone.
Hello!
There are several posts in this forum saying that you should delete and reinstall Google pay. It should solve the problem.
I can't delete it. Only turn off and force stop
Unfortunately without success.
Any other option?
1. Confirm the software version (the latest version is 17.1810.2001.119), long press Google pay icon-> version information (the latest version is 2.104.286073543)
2. Confirm that the default payment is Google Pay "Settings-> Apps & Notifications-> Special App Access-> Tap & Pay-> Default Payment App-> Google Pay"
3. Exclude SmartLock
"Settings-> Security and Lock Screen-> Smart Lock"
-Turn off "Human Sensing"
-Remove all "trusted locations"
4. Exclude screen timeout "Settings-> Display-> Sleep-> Never"
5. Confirmation of passing Google Safetynet test Download and execute "SafetyNet Test" from Google play
6. If you still can't sense after confirming through the above steps, please mark the moderator recording log to confirm your problem.
@LP_ASUS ,@Anders_ASUS
Which log do You mean?
Movie/Recording screen/screenshots with response for Your first 5 points? Or what?
Ad1 - Yeap - I confirm that.
Ad2 - confirm
Ad3 - never used smart lock.
Ad4 - screen is on when I've turn manually NFC and try to pay.
Ad4 - passed
Play protect:
In parallel I've ask Google team/support for this trouble, still waiting for response.
@LP_ASUS , @Anders_ASUS
What is more, look at this topic (start at #104)
(Shit happens, I can't pase links...)
But I can paste capture :D
Or little bit easier to paste:
There is another user zs630kl with similar bug.
Rgds
Michał
Hi,
I have the same bug. I did everything above and also restored the device to factory settings.
Unfortunately, after starting the device, the initial configuration, I can't now assign the card to the device. Information about the root or certificate.
Forgive me for not having screenshots. I'm just installing the previous version of the system.
Log recording must be sent to you by the moderator. Please wait for the moderator to assist in processing.
What if downgrading to android 9? Will it improve?
Please remember that previous version of android 10 (v.110) was OK (nfc).
Sth going wrong after flashing v110->v119.
Btw, how to get downgrading files? Or it's same like installing manually upgrade from zip? In this case download older version (e.g. v110) and save it on main folder flash memory than reboot and next steps goes automatic?
Same topic, same bug.
Downgrading will erase the data. If you need to downgrade, download the downgraded firmware from ASUS website. It will be downgraded to android 9.194, you can choose to upgrade to any version of android 10.
https://www.asus.com/Phone/ZenFone-6-ZS630KL/HelpDesk_BIOS/
Version Android Q downgrade to Android P
2019/11/041.86 GBytes
ASUS ZenFone 6 ZS630KL Software downgrade from Android Q to target Image Version: WW-16.1220.1909.194 (Android P) by using MicroSD card for WW SKU only* Please follow step 6 and ensure to backup data before downgrade.
Steps of Update:
1. Prepare a MicroSD card.
2. Check software version of your device**
3. Only apply to same SKU update, Example: WW->WW, CN->CN, TW->TW, ID->ID.
4. Software update cannot transfer the software SKU.
5. Wrong SKU may cause update failure, please update the same SKU version only.
6. How to manual update firmware please refer to
https://www.asus.com/tw/support/FAQ/1039929
*How to know the device model?
Path: Settings->About-> Model number
Example: ASUS PadFone2
**How to know the device software version?
Path: Settings->About-> software information->Build number
Example: CHT_PadFone2-user-10.4.17.15-UpdateLauncher
*System upgrade may cause part of data missing, please backup your important data before system upgrading.
Ok, so it's not convenient way to solve the problem, still keep cross fingers for Asus Team to solve it without downgrading.
Because mosiu24 mentioned that it has tried restoring factory settings. So I suggest he can try downgrading.
After uninstall and update from Play Store, it seemd to be ok, but today I had this message again
Yes, i restored phone. Due to the fact that I had a clean phone, I decided to downgrade (UL-ASUS_I01WD-ASUS-18.1220.1909.194-1.1.1-user.zip) and update to .110
After Wipe data/factory reset from recovery at A10 v.119 still have trouble with google pay - can't pay
@Anders_ASUS , @LP_ASUS , @Kris_ASUS, @Titan_ASUS , @Laura_ASUS
so.. only next step is downgrade to A9 and next upgrade to A10 v.110?? Really? Have No idea to solve it?
When I'm scrolling main page of Zenfone6 Community think that last update was to early, too many bugs... too many Asus, it's Your Flagship.
How did you update to 119? Manual or OTA?
Well finally I've downgrade to A9 and return to A10 (17.1810.1911.110).
NFC works.
EOT.