Need help

[aditya_a_s_sing]

Can't able to update my phone from Android 9 to latest after receiving it today from service center .

[aditya_a_s_sing]

_jis_

https://zentalk.asus.com/en/discussion/comment/40454#Comment_40454

Why not? It is generally considered to be the best way to update (with full 1.9GB update file) and is very simple.

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I know bt why I'm not getting fota bro

[aditya_a_s_sing]

cienko

https://zentalk.asus.com/en/discussion/15686/need-help

It's strange that they didn't update it for you.

Have they changed the motherboard? Has the IMEI and serial number changed as well?

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I don't know my imei number is changed or not

[aditya_a_s_sing]

_jis_

https://zentalk.asus.com/en/discussion/comment/40490#Comment_40490

I agree that it is strange that they did not update at the service centre. It is their duty to hand over the phone to the customer with the latest update, at the same time they test it that everything works as it should.

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Don't know i called him he said this is the latest os provided by asus

[_jis_]

aditya.a.s.singh.18

https://zentalk.asus.com/en/discussion/comment/40492#Comment_40492

Don't know i called him he said this is the latest os provided by asus

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That is not true, because we get 5 more updates (A10) after WW_16.1220.1909.194 (the latest A9):

[aditya_a_s_sing]

_jis_

https://zentalk.asus.com/en/discussion/comment/40594#Comment_40594

That is not true, because we get 5 more updates (A10) after WW_16.1220.1909.194 (the latest A9):

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Yeah bro...what should i do now