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Need help

aditya_a_s_sing
Rising Star I
Can't able to update my phone from Android 9 to latest after receiving it today from service center .
17 REPLIES 17

aditya_a_s_sing
Rising Star I
Monark

Or just wait if you changed the motherboard it will come automatically.


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Yeah hope so bt it's been 2 days

aditya_a_s_sing
Rising Star I
_jis_

https://zentalk.asus.com/en/discussion/15686/need-help

If you still have Android 9, you must have at least version 194 to update to Android 10, so check it out.


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Yeah i have version 194 still no android 10 update

_jis_
Zen Master III
aditya.a.s.singh.18

https://zentalk.asus.com/en/discussion/comment/40347#Comment_40347

Don't want to do it manually


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Why not? It is generally considered to be the best way to update (with full 1.9GB update file) and is very simple.

cienko
Star III

aditya.a.s.singh.18

Can't able to update my phone from Android 9 to latest after receiving it today from service center .


Need help
It's strange that they didn't update it for you.
Have they changed the motherboard? Has the IMEI and serial number changed as well?

_jis_
Zen Master III
cienko

https://zentalk.asus.com/en/discussion/15686/need-help

It's strange that they didn't update it for you.

Have they changed the motherboard? Has the IMEI and serial number changed as well?


View post
I agree that it is strange that they did not update at the service centre. It is their duty to hand over the phone to the customer with the latest update, at the same time they test it that everything works as it should.