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Rog Phone 2 restarts automatically when call ends (More than 20 mins)

Kashyap
Star III
Hello all,
I have been facing a weird issue with my Rog phone 2. It is only 2 months old. Not sure if anyone else has faced similar issue.
So when my phone is connected to bluetooth headphone and I make a call for more than 20 minutes, once the call is ended by the other party the phone shows the account balance as a Class 0 Flash SMS. The moment the flash sms comes in the phone restarts automatically. Issue happens every 2 out of 5 times. So not always but intermittent.
My phone is up to date and also I have performed a clean reset from he recovery mode. But issue still exist. I have not tried without the bluetooth headphone but have tried 2 different brands headphone and issue is same. Also I feel the issue will occur irrespective of headphone connected or not. I have managed to make a video of the issue as well in case #Asus developers team wants to help.
Build: WW_16.0631.1910.44_0
38 REPLIES 38

Anders_ASUS
Hall of Fame III
I have no idea but I can send you a PM with instructions on how to log your phone. That way we can see what happend and fix it.

Kashyap
Star III
Anders_ASUS

I have no idea but I can send you a PM with instructions on how to log your phone. That way we can see what happend and fix it.


View post
Yes please let me know what log you would like to view

Kashyap
Star III
Kashyap

https://zentalk.asus.com/en/discussion/comment/35282#Comment_35282

Yes please let me know what log you would like to view


View post
@Anders_ASUS Hi I have shared the log through drive and also managed to capture a video which is shared too. Please check what can be done to resolve it

Kashyap
Star III
@Anders_ASUS Hi, did you get the time to go through the log and see whats wrong

mahiikm90
Star I
Bro is ur problem solved?? Restarting??