[PSA] Take caution - Tencent-branded Chinese models with "Global/International ROM"

[CH_ASUS]

Hi all

We have come to notice there are resellers selling the so-called "Tencent ROG Phone II"-models for the Chinese market with "International ROM".

We would like to make clear that ASUS does not officially sell any Tencent-branded ROG Phone II with so called "International ROM" or "Global firmware".
We cannot guarantee the functionality of this combination , if you are facing any type of issues - please turn to your reseller where you bought this device - as this is is not a combination we are selling.

Please also take careful note that updates/FOTA functionality will be disabled since the ROM and the models dont match, some resellers note this in the fine-print.. some may not..

Extra info:
If you are seeing anything about a "Global ROM version" or "Tencent with Global/WW ROM" it would be a clear giveaway.

[jetjosh92]

Matheus_sc

I think not asus problem buy a device for non official asus resseler with modified firmware, this is a problem of seller.

View post

You said it dude! This has been a known issue since Nokia's time. hard to stop unethical business man from conducting unethical business online. But we as customers can do our research to protect ourselves! Price tag is one thing...and one thing I have learnt over the years...if the price is too good to be true..don't put your money on it till you research it!

Qosai

Asus should have offered, and still can, also the 8/128 international version. Not many people can afford to pay 900 USD for a phone. This would have prevented many problems to customers who bought the Tencent version because that was the version they could afford. It was also not clear on the internet that Tencent version would have problems outside of China. Otherwise people would not buy it. The lack of LTE bands in the Chinese version was also not emphasized enough. the international version owners have no bugs and they are very pleased with the phone. Every question they have is immediately answered. Every customer should have the same level of experience and satisfaction with the product. Asus now has the chance to create a significant customer base for phones. Rog phone 2 is a product many want. But with all these problems that great opportunity might be missed. Customers who bought the phone in good faith and now being left on disposal of dealers will have a bitter taste in their mouths. I understand Asus cannot control dealers but loud and clear campaigns could have been taken to make sure people understand that Tencent version would only work properly in China.

View post

[abd_salam17]

Try buy Indian or Indonesian version of 8/128. It's not a Tencent and with WW firmware.
There will be no international product guarantee because ASUS implemented local guarantee (CMIIW).

[jetjosh92]

1TB ultimate version asus rog phone 2 official global tencent set MHNOVYea! 1TB but buy at your own risk!

[christian_gavin]

I bought Asus ROG 2 as a replacement for my Samsung S 10 because of its battery and flagship processor, now the store where I purchased my Asus phone did not mention anything about that CN vs WW issue I don't follow everything that comes out with Asus, and the store (Philippine store) will not give me a refund and I think theres people like me who is not tech savvy and updated on the current events with Asus and its products. I think Asus has a part to blame with its partial release here and there and I can say that this would be my last Asus phone if nothing comes out good for those who inadvertently purcahsed a China only markret phone that for some reason made it to other countries such as the Philippines
Damn I can't even change my user name ....

[Michael000]

christian.gavina.gaw

I bought Asus ROG 2 as a replacement for my Samsung S 10 because of its battery and flagship processor, now the store where I purchased my Asus phone did not mention anything about that CN vs WW issue I don't follow everything that comes out with Asus, and the store (Philippine store) will not give me a refund and I think theres people like me who is not tech savvy and updated on the current events with Asus and its products. I think Asus has a part to blame with its partial release here and there and I can say that this would be my last Asus phone if nothing comes out good for those who inadvertently purcahsed a China only markret phone that for some reason made it to other countries such as the Philippines

Damn I can't even change my user name ....

View post

are you using the CN rom? im also from the Philippines and i've researched quite a lot and i think that the phone can work here in the country. i dont have the phone but im pretty sure it will work.