Touch not working after unlocking the screen

[sathish05durai]

Hi all. After the latest update 1910.44 the touch is not working after unlocking the screen. It works after few seconds. I am facing this error regularly.
Kindly confirm if anybody else facing the same issue.
This needs to be addressed quickly by the asus team. Inspite of a gaming flagship this issue is very annoying. Please fix ASAP.

[sathishinsat2]

Disabling face unlock doesn't help. Issue still remains for me.

[sathish05durai]

@Anders_ASUS tried to turn off pocket mode and the same issue came. Touch is not responding for a long time
very disappointed still no updates on this issue.

will try to turn off face unlock and update

[sathish05durai]

Anders_ASUS

@sathish05durai did you try disabling pocket mode (if you had it enabled) and did it help?

I believe most people with this issue, have solved it with a reset

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Yes tried but no luck. Same issue touch not working for long time. At least once a day im facing this issue.
Kindly let me know is this hardware or software issue. So that i vl ask for exchange or service.

[sathishinsat2]

sathish05durai

https://zentalk.asus.com/en/discussion/comment/32476#Comment_32476

Yes tried but no luck. Same issue touch not working for long time. At least once a day im facing this issue.

Kindly let me know is this hardware or software issue. So that i vl ask for exchange or service.

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This issue start from last update so this is definitely a Software issue.
@Anders_ASUS , You will notice this issue only when you use ROG 2 has your primary phone because it is happening at rare cases. User cannot reproduce it.

[Anders_ASUS]

Ok, who's willing to log their phone so we can find out why this is happening?