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(Zenfone 6/6Z) Reception dropping after Android 10 update

Jeb
Rising Star II
Has anyone else been noticing their reception randomly dropping to zero (0) bars on the Asus Zenfone 6 after receiving the Android 10 system update?
I am having this exact issue even as I'm typing this thread.
Carrier: AT&T
Software and Hardware information are included in the last two screenshots.
CN1YQG90RNY4.jpg
FHY5NTTWM0EH.jpg
LE3S25516L8V.jpg


3 REPLIES 3

LP_ASUS
Community Legend I
Jeb

Has anyone else been noticing their reception randomly dropping to zero (0) bars on the Asus Zenfone 6 after receiving the Android 10 system update?

I am having this exact issue even as I'm typing this thread.

Carrier: AT&T

Software and Hardware information are included in the last two screenshots.

CN1YQG90RNY4.jpg

FHY5NTTWM0EH.jpg

LE3S25516L8V.jpg


(Zenfone 6/6Z) Reception dropping after Android 10 update
My test unit works normally with T-Mobile and AT&T SIM cards on Android 10. Have you performed a factory reset since upgrading to Android 10?
For users with various bugs that have popped up since the update, that is the most foolproof way of eliminating them. I know its a time consuming process, but it's honestly faster than logging your phone and waiting for R&D to provide a fix plan.
If you've already factory reset I'd be happy to log your phone and see what's happening to your phone's modem.

Jeb
Rising Star II
How can we log my modem? I'd love to help out!

LP_ASUS
Community Legend I
I'll send you a PM.