It's happening on the mobile network 2G, 3G, 4G?
faced this issue a lot of times. why pish updates with lots of bugs. and bug in a basic need of phone that is calling. I am losing my patience with asus now. with every update there is a basic bug. They have not yet resolved the amazon prime not streaming hd videos also. what they are doing is just frustrating the buyers of there product. it was better to take time and give a bug free update.
It is happening while connected on 4G-Volte
I dont think mobile operater could cause phone to reboot but that would be airtel.
It has happened 4times till now.
Unfortunately, none of the affected users in this thread have specified the details under which a restart occurs after the call ends:
On which mobile network is this happening?
2G, 3G, 4G, 4G-VOLTE?
Have you factory reset the phone since you upgraded to Android 10. You seem to be having quite a few software issues, and the easiest way to eliminate those is by performing a factory reset. This is an annoying process, but it is almost foolproof at eliminating software problems.
If you have a spare Android phone available, you can use this app to help you transfer your apps and data. https://play.google.com/store/apps/details?id=com.sft.fileshare&hl=en_US
And of course be sure to back up your data before the reset.
You are one of the so called ' intelectual ' that I mention in the first place of feedback. I just want you to say, please stay away. If you don't have this problem, well and good... Go and do something else.
And moreover, did you use 2G for connectivity and calls in this year period. If yes, so I am. If you use 3G for same, yes I am. If you use whatever wet onions , yes I am.
This restart issue occured irrespective of network provider. If network provider might be the problem , why I intend to complaint here in Asus forum.? Instead I approach, network operator.
Do you think, all those commented here, using some other brand mobile.? Get a life. Don't protrude yourself everywhere in this forum to show you are intellectual.
Doing a factory reset, nothing did with issues. Problem is a problem whatsoever the level of infection.
@Anders_ASUS even i experienced it after i disconnected call . A week ago please tell why is this happening
A well-described context of issue is the key to solving it.
I asked for a mobile network and operator for a good reason, because in another thread which I mentioned in my previous post, the same error happens to another user when connected to 4G-VoLTE.
Now we know from your answer that this happens independently of the type of mobile network, which is important information.
As you have to be aware, technically , if it's connectivity or network issue, only the mobile network restarted from disconnecting and again reconnecting. Or we need to manually select network. Never ever, in any brand of mobile or any operator, handset shouldn't and never restarted , where restart is purely a hardware reset, which could be either point triggered or chip level trigger.
That's to a case, it may be either manually we pressed restart or power exceeding of chip required by auto restart, which is a nature of certain components.
You said it happens randomly, but regularly for conference calls. Does it even affect short calls, or only longer calls that make the phone hotter?
Even if it's 30 seconds call or 15 minutes calls, after call ended , mobile restarts.
Since this happens to you so often, it would be very interesting to log your phone and see why this happens. I'll send you a PM with all the instructions.
I have also faced this same issue thrice.
It happens to who are all commented here. For others also, it happens... May be they not observed it or might consider accidental touch of restart.
Do you think, who are all commented here, they also facing this issue, everyone using the same network provider and same kind of network selection?
I have already explained this to you in this post. I had a good reason:
I've forwarded a log file to our devs. Hopefully they can see why this happens to some of you and fix it as soon as possible.
Thank you for your help!
We need more help @Akshay42 @dushvader @prashanth @Revanth @rockykart @sathish281295 @spmsenthilkumar @Subhajitdas298 @surajprasad87 @Akshay42
Can you please write which country you're from and which carrier(s) you're using.
All you mentioned are from India, of course different states. I am using both the SIM's Airtel with Volte enabled. As, others most probably using Airtel or Jio or Vodafone, among these three.
And again I tell, apart from people commented here others also definitely face this issue. They either not noticed nor reported.
And moreover, the same SIM cards I was used before in my solid Rock star , Nokia 8(2017) I never faced any issue with network related in that handset.
@spmsenthilkumar it would be really helpful if you can link to these other threads here. Thank you!