Call on earphones

[ZT-2874a36c]

After receiving new update i can't hear calls on earphones.
I first thought it was fault of earphones but then i tried on other earphone and i faced same issue

[_jis_]

@durv150315@gmail.com Please take a look at this my post and try the steps to see if it helps.

_jis_

https://zentalk.asus.com/en/discussion/13800/android-10-and-bluetooth-in-car

When the next update arrives, do it this way:

https://zentalk.asus.com/en/discussion/comment/32040#Comment_32040

You can try at least these steps now:

Clear cache to all apps.

Restart in Safe mode.

Restart again.

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[skylerwolfe]

_jis_

@durv150315@gmail.com Please take a look at this my post and try the steps to see if it helps.

https://zentalk.asus.com/en/discussion/comment/32045#Comment_32045

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Just curious, when you suggest this do you have to manually clear the cache to each app one at a time or is there a way to wipe the cache of all apps at once?

[_jis_]

is there a way to wipe the cache of all apps at once?
Yes, I'm using this paid app. I am very satisfied with it:
AppMgr Pro III (App 2 SD, Hide and Freeze apps) - Apps on Google PlayYou can test its functionality in a free version with ads:
AppMgr III (App 2 SD, Hide and Freeze apps) - Apps on Google Play

[CH_ASUS]

durv150315@gmail.com

I ve tried 3 earphones but problem continues. Also i once tried factory reset but still it is present

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Can you describe more when this happens?
Normal calls are OK
Bluetooth headset calls are OK? (If you have had the chance to try)

3.5mm calls, with mic = not ok.

This is through SIM calling - and a factory reset did not help?
Which network operator are you using and country?

We might need a device log to further figure out what is wrong