After updating to Android 10, smart key feature doesnt seem to work. it worked seemlessly on previous update. I have updated though OTA and factory resetted phone after update.. Any solutions...?
Its working for me, try to restart the device
i have done all that, but its still not working. its not hardware issue, i am sure because i do have a folder in home screen and when i press smart key, it selects that folder and opens it. so it is a bug... can any one help me to report this bug to devs..? thank you
It's not working for me either after updating to Android 10.
We need to know if the button is dead or if there is something wrong in the software.
To check the first idea, go to Parameters, Assistance, Examination/Check, Test keys.
You'll have to press Volume +, Volume - and Smart Key.
If you pass the exam, then something is wrong between Smart key and the software, but the button is still alive.
*The procedure is also available with the .12345+= method.
There isnt any problem with button, i have checked that through .12345+= method, its a pass. its purely a software bug.
I have updated though OTA and factory resetted phone after update.
And despite that you have this issue, very strange. Try factory reset once more.
BTW: Smart key works for me, I have updated through OTA and didn't do factory reset since day one before 5 months.
Can you please explain what you mean by "folder in home screen and when i press smart key, it selects that folder and opens it" maybe you can use the screen recorder. This will help me understand your issue.
So you're just having an issue with a specific smart key option? It works if you want to turn on your flashlight or take a picture?
no.. if i kept in default settings without customization, it acts just same. video attached below, this is what happens when i press smart key once..
I still can't replicate your bug. Default setting is "none" What happens if you pick some function for every time of key press?
Thing is my smart key act same as in video if i disabled the smart key also. i couldn't understand why this happens. and what you mean by "if you pick some function"..?
Problem Solved guys... Finally i factory resetted my phone again. But this time while doing initial sign in process i didnt take restore option (google or Asus), skipped that and done as a fresh start. After that everything seems to be working perfectly. Thanks everyone for their valuable opinions...
Same thing happened to me . Even my smart key not working. Here is the screen recording that the button operates the screen also
@Anders_ASUS please solve thiss
This is how exactly happened to me also... Like i said a factory reset without restore helped me. Smart key functions as it intended now. Try this, hope this help you.
@hegemony3 after factory reset I'm facing this smart key problem..!!
You can watch the screen recording i uploaded please
Yeah. I watched that. After resetting, at the time of initial sign in process, did you took restore option for eg, google or Asus from your previous backups..?
working fine, all no problem
This will give you a clear picture ,@Anders_ASUS
When i press smart key ones the app gets selected in app drawer and when i double click it the app opens.
In the home screen the first app (ZenTalk webpage) turns on.
OK, I'll send you a PM with instructions on how to log your phone