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camera and gallery are not working

eunicetsang09
Star I
after upgrade to Android 10,the camera can be opened but cannot take any photos or video. The gallery can be opened but all photos gone, I took a screenshot but still not appear in the gallery. I have already restarted the phone twice but still not working.
2 REPLIES 2

vlasta_vasicek
Rising Star I
working fine, no problems

CH_ASUS
Community Legend II
eunicetsang09

after upgrade to Android 10,the camera can be opened but cannot take any photos or video. The gallery can be opened but all photos gone, I took a screenshot but still not appear in the gallery. I have already restarted the phone twice but still not working.


camera and gallery are not working
Can you try to reset your Gallery and Camera app data?

You do it by long-pressing the camera icon and then press "App Info (the little "i" icon) " in the popup menu.
Go to "Storage & Cache" -> Clear Storage.

Do the same for Gallery.
It wont remove your photos but rather restore the Gallery data to defaults.