Can't update to Android Q

[poltergeist84]

Hello All!
My ZenFone 6 won't update to Android Q, and I can't figure it out why.
I have the firmware PPR2.181005.003.WW_Phone-16.1220.1908.191-0 on my phone, and tried so many times to search for an update, but it never finds any...
On the support site I see version WW-16.1220.1908.189 only but it's still not an Android Q firmware, isn't it?
I was tried to factory reset my phone 2 times, but it won't help.

Does anyone have an idea what can I do?

Regards,
poltergeist84

[LP_ASUS]

Deen

https://zentalk.asus.com/en/discussion/comment/30232#Comment_30232

i have ww_16.1220.1909.194_4 and i don't have update to android 10

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There may have been an issue with the FOTA for your device, but you can still complete the manual installation. It takes about 5 minutes.
The link is here. https://www.asus.com/us/Phone/ZenFone-6-ZS630KL/HelpDesk_Download/
And a guide is here. https://www.asus.com/us/support/FAQ/1009748/

[Deen]

LP_ASUS

https://zentalk.asus.com/en/discussion/comment/30717#Comment_30717

There may have been an issue with the FOTA for your device, but you can still complete the manual installation. It takes about 5 minutes.

The link is here. https://www.asus.com/us/Phone/ZenFone-6-ZS630KL/HelpDesk_Download/

And a guide is here. https://www.asus.com/us/support/FAQ/1009748/

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thank you

[renattoenitiele]

altdel258

Had my Z6 for a few weeks now. My experience is that I had to upgrade to every single incremental firmware upgrade higher than the installed firmware on my device for the manual install to work. You can't jump over the intermediate ones and go directly to the latest. It took me 4 upgrades to bring it to Q. Also, never received any upgrade notification either, despite checking incessantly.

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Seu zen6 teve problemas após a atualização ?vi relatos que a câmera "frontal" ficava se cabeça para baixo e tinha outros bugs

[_jis_]

renattoenitiele

https://zentalk.asus.com/en/discussion/comment/30724#Comment_30724

Seu zen6 teve problemas após a atualização ?vi relatos que a câmera "frontal" ficava se cabeça para baixo e tinha outros bugs

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No.