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keep losing my mobile network connection at random

ZT-b76bc4f0
Star I
Hi, since I got this phone I've been dealing with this issue that at times that appear to be random, I lose connection to the mobile network. I've installed all the updates as they came out and problem is still not solved.
Every time it happens I have to go to SIM settings and turn it off and on for it to come back. Any suggestion?
this is very problematic because I might have lost connection and not know about it so sometimes people can't reach me for a long time until I notice and fix the disconnection.
Have the international version and I bought it and am using it in Norway.
thanks,
Hamed
7 REPLIES 7

LP_ASUS
Community Legend I
If you'd like us to log your phone, let me know and I can PM you the tool.

ZT-b76bc4f0
Star I
if I never got SMS or connection I'd agree with you, def worth trying to get a new SIM. But I can't see if the SIM has any issues how it would start working right away after a SIM re-enabling in settings.
I'd prefer to start with logging and see what we find. So please send me the tool and instructions.
Thanks you 🙂

LP_ASUS
Community Legend I
I sent you a PM.