DTS audio is not getting enabled automatically

[sathishinsat2]

Hello team,
DTS audio is not working properly. Everytime, I have to open the audio wizard and select any audio mode (eg. Rock) when I play music with any music player. Could you provide solution for this issue.

[Anders_ASUS]

SHEIKH AZHARUDDIN

https://zentalk.asus.com/en/discussion/comment/23383#Comment_23383

Wired headphones...i used Amazon prime music and hungama music app. Also make sure to quit audio wizard after you select a mode... Select a mode while listening songs...quit the audio wizard..ask someone to call you .once call is over listen to same song you will notice DTS x mode is disabled.here you have to go again to audio wizard , click custom to reactivate

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I tried replicating using your steps but with Google Music as I do not have Amazon music. Unfortunately it work. Maybe I have to listen for a long period. Taking calls didn't matter.
Power Amp is the nemesis of Audio Wizard because of the built in EQ so I don't expect these two to get along but all/most other music apps should work

[dpstar7582]

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/23431#Comment_23431

I tried replicating using your steps but with Google Music as I do not have Amazon music. Unfortunately it work. Maybe I have to listen for a long period. Taking calls didn't matter.

Power Amp is the nemesis of Audio Wizard because of the built in EQ so I don't expect these two to get along but all/most other music apps should work

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Poweramp works with DTS.?

[sathishinsat2]

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/23431#Comment_23431

I tried replicating using your steps but with Google Music as I do not have Amazon music. Unfortunately it work. Maybe I have to listen for a long period. Taking calls didn't matter.

Power Amp is the nemesis of Audio Wizard because of the built in EQ so I don't expect these two to get along but all/most other music apps should work

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It is sure that DTS is getting turned off when you receive incoming call when you hear music using Google Play music.

[Anders_ASUS]

dpstar7582

https://zentalk.asus.com/en/discussion/comment/28443#Comment_28443

Poweramp works with DTS.?

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It works but there are issues for some users and our devs conclusion is that the PowerAmp EQ interferes with AudioWizard

sathishinsat2

https://zentalk.asus.com/en/discussion/comment/28443#Comment_28443

It is sure that DTS is getting turned off when you receive incoming call when you hear music using Google Play music.

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We could try and log your phone to find out why this is happening to you. Are you willing to do that? The log tool will log everything on your phone during the time it's installed so I have to check if you're ok with this?

[sathishinsat2]

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/28448#Comment_28448

It works but there are issues for some users and our devs conclusion is that the PowerAmp EQ interferes with AudioWizard

https://zentalk.asus.com/en/discussion/comment/28456#Comment_28456

We could try and log your phone to find out why this is happening to you. Are you willing to do that? The log tool will log everything on your phone during the time it's installed so I have to check if you're ok with this?

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I'm not using Poweramp. Issue can be easily reproduce just by making incoming call when you hear music with Google Play or watching youtube songs. I'm ok to log my phone if you cannot reproduce the issue at your end.