Real resolution needed on U.S. VoLTE - a $900 phone that cannot make phone calls in 2 years

leoh418leoh418 Level 1
edited September 2020 in ROG Phone 2

Intentionally, knowingly selling a premium $900 phone in the U.S. market that cannot make a phone call in 2 years is pretty unethical and borderline fraudulent. If Apple did this, there would be a riot.

We understand there is a sizable cost associated with VoLTE certification process with U.S. carriers. However, wouldn't your Product Managers have considered the business case for it before deciding to sell this phone in the U.S. market? You want to sell the high margin version of the phone at $900 in this market, yet you don't want to pay the cost that is required to get certification on the most basic functionality of a phone, which is to make a phone call? If the certification cost is so prohibitive in this market, then why did you guys decide to enter the market at all? Asus, you can't have it both ways.

BTW, AT&T is actually relaxing its VoLTE requirement due to the upcoming sunset of the 3G network. This is very evident as unlocked Samsung Galaxies are now VoLTE enabled when they didn't use to be before. So, now is a good opportunity for you guys to renegotiate with the U.S. carriers as they do not want to lose BYOD customers after the 3G sunset. Wouldn't you guys have to start doing this sooner or later if you guys still plan to sell phones in the U.S. market in 2 years?

I have seen a number of canned response in regards to VoLTE for the U.S. market, none of them actually resolve the issue. If you guys can't get VoLTE working, then be prepared to refund everybody and stop sale in this market immediately. We expect phones officially sold as U.S. market phones to make phone calls on U.S. carriers, which is not much to ask. If there is no real resolution on this soon, I don't see why all of us wouldn't just start filing complaints to the Consumer Protection Office from each state's Attorney General Office.

Comments

  • Although I don't live in North America (based in UK). I think you raised a valid point. Not sure how Asus will respond to this but I wanted to reply so that this thread does not get ignored. I really think this should be addressed and that Asus should renegotiate the license.

  • There is a significant amount of individuals on Reddit, XDA Forums, and TMobile Forums looking for a more detailed response to this issue. I hope we can get a more specific awnser to this issue.

  • I'm genuinely concerned about this issue too! We have to keep asking ASUS until they give us a real response and fix this issue, I really want to love this phone but I can't with this issue...

  • If a class action lawsuits comes up, send me a message. If we cant use the phone to make calls in a year or 2, it's not a phone.

This discussion has been closed.