Not receiving OTP messages

[sathishinsat2]

@asus team,. We have serious issue with latest update. Not receiving all the SMS in the phone especially OTP messages. I even tried with many sms app and the issue exist. Now a days all app uses OTP for login and transaction. We need a fix soon as I'm not able to bank transactions. You can reproduce it by generating OTP messages.
Teams, it is very serious issue so I need a fix soon.

[staradhish]

Anders_ASUS

Try disabling Dual SIM 4G and restart your phone. I've had a couple of comments here in the forum where users mention they had SMS issues when this option is enabled.

If it's already disabled, then I have no idea.

View post

I cannot disable Dual SIm 4g because I need both the SIM to work on 4G, in India Jio only works on 4G if I disable it my SIM will not work. Also please provide permanent solution instead of suggesting workarounds which disables a functionality of the phone.

[sathishinsat2]

staradhish

https://zentalk.asus.com/en/discussion/comment/23841#Comment_23841

I cannot disable Dual SIm 4g because I need both the SIM to work on 4G, in India Jio only works on 4G if I disable it my SIM will not work. Also please provide permanent solution instead of suggesting workarounds which disables a functionality of the phone.

View post

Same here as I use two 4G sims. So I cannot disabled it for long. @asus @anderlai57 @Anders_ASUS we need a fix this issue soon because OTP is very important for all applications

[sanjaypyadav]

allow auto running of Microsoft sms app from auto start manager. this helped me to get SMS and OTP without any issues

[staradhish]

sanjaypyadav

allow auto running of Microsoft sms app from auto start manager. this helped me to get SMS and OTP without any issues

View post

Didn't work for me.

[sathishinsat2]

I have been using Microsoft SMS for long time now and I uninstalled it today. Seems, OTP messages is working fine with native sms app for me.