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Display Red tint issue on my Rog 2

ag_954gupta
Star III
IA5YE60FWGSK.jpg
E9IGMQ0U9GR1.jpg
I recently received the Rog 2 Indian unit, and while tinkering with the brightness I found something weird, that is if I set the brightness from 0-50% the dark grey Colors (like the ones used in google apps for dark mode, and the dark grey color used in the notification bar of the Rog if the system theme is set to dark)
The dark grey Colors at lower brightness (i.e from 0-50%) seems to be reddish.
Below I have attached two pics, take of the Rog 2.

The app used was inshorts (in its dark mode) the one with dark grey color is the real color of the app seen above 50% brightness and the other reddish tint is seen from 0% brightness.
P.s it's not the wallpaper or any specific app it happens with any wallpaper, any app which uses the dark grey color(like google photos, Goole play store dark etc.)  and it can be seen at lower brightness. The thing was very hard to click on camera but I still clicked it.

It's something similar to the S8 red tint and the pixel blue tint.
Yes, in the Rog telegram group I did find another person who has the same issue and hence it seems like a fault from Asus.
Also I tried reaching Asus but as usual they aren't replying.
216 REPLIES 216

bwlgt987
Star II
kchinnavigneshraja

https://zentalk.asus.com/en/discussion/comment/24132#Comment_24132

Called the Flipkart and said I've got defective unit. They replaced. I'm going to keep the replacement unit too because the issue to present in almost all ROG phones. No escaping.


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what did u say to Flipkart? & you want to keep this phone which also has the same issue?

kchinnavigneshr
Rising Star II
bwlgt987

https://zentalk.asus.com/en/discussion/comment/24142#Comment_24142

what did u say to Flipkart? & you want to keep this phone which also has the same issue?


View post
Explained the issue and added this thread's link via Email. They asked me to contact Asus Service center initially then I said there is none in my location and had a long talk with one the executive and finally got replacement approved.

Yes I'm going to keep the phone despite several issues. Because I like the good aspects like performance and AirTriggers.

bwlgt987
Star II
kchinnavigneshraja

https://zentalk.asus.com/en/discussion/comment/24152#Comment_24152

Explained the issue and added this thread's link via Email. They asked me to contact Asus Service center initially then I said there is none in my location and had a long talk with one the executive and finally got replacement approved.

Yes I'm going to keep the phone despite several issues. Because I like the good aspects like performance and AirTriggers.


View post
To whom you emailed this? Did they asked you to email this or you bring this up?

kchinnavigneshr
Rising Star II
bwlgt987

https://zentalk.asus.com/en/discussion/comment/24241#Comment_24241

To whom you emailed this? Did they asked you to email this or you bring this up?


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The asked me to send an video describing the issue. They've sent an email to which I had to reply. What do you mean by "You bring this up?"

ywitch
Star III
kchinnavigneshraja

https://zentalk.asus.com/en/discussion/comment/21497#Comment_21497

Hello again, with all due respect, if the issue doesn't bother you does not mean that others should accept it. I'm NOT okay with a display that shows one color as another. I'm not willing to settle if its an hardware issue. Its a big deal to me.Having a weird tint at certain parameters doesn't go along with ROG theme. It takes away the viewing experience. I don't think you should necessarily suggest others that its "Not a big deal" just because you are okay with it. As a user who paid premium(37k) I expect quality. Hope you understand.


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is this the tencent version?