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Not receiving OTP messages

sathishinsat2
Rising Star II
@asus team,. We have serious issue with latest update. Not receiving all the SMS in the phone especially OTP messages. I even tried with many sms app and the issue exist. Now a days all app uses OTP for login and transaction. We need a fix soon as I'm not able to bank transactions. You can reproduce it by generating OTP messages.
Teams, it is very serious issue so I need a fix soon.
16 REPLIES 16

staradhish
Rising Star I
SHEIKH AZHARUDDIN

https://zentalk.asus.com/en/discussion/comment/23617#Comment_23617

Did you allow auto running of Microsoft sms app from auto start manager? I was facing same issue after allowing the app in autostart manager it works fine now...

Settings> battery > power master> auto start manager


View post
It is not a sms app issue.

sathishinsat2
Rising Star II
SHEIKH AZHARUDDIN

https://zentalk.asus.com/en/discussion/comment/23617#Comment_23617

Did you allow auto running of Microsoft sms app from auto start manager? I was facing same issue after allowing the app in autostart manager it works fine now...

Settings> battery > power master> auto start manager


View post
Yes bro, it is already in my allowed list. I guess it should work for inbuilt sms app first. Seems issue with OS and not with any apps.

Anders_ASUS
Hall of Fame III
Try disabling Dual SIM 4G and restart your phone. I've had a couple of comments here in the forum where users mention they had SMS issues when this option is enabled.
If it's already disabled, then I have no idea.

sathishinsat2
Rising Star II
Yes. I have it disabled. @Anders_ASUS are you saying that we should have Dual Sim 4G enabled when we have dual sims?

SHEIKH_AZHARUDD
Rising Star II
Seems weird i have dual 4g sim dual volte enabled...sms manager app works flawlessly...app notification are instant