So I bought a ROG phone 3 Strix Edition for £499 last year the warranty expires October 20203. recently I had an issue where the screen turned off while I was using it. It just went black my phone would ring but the screen remained unresponsive. When I searched for this issue it seemed to be a common occurrence and when none of the workarounds helped the advice was to return it for repair under warranty. It has been over a week now and today I got a bill from ASUS to repair the following: ZS661KS-6A 6.59 FHD+ LCD MOD ZS661KS SPEAKER MODULE AD2 ZS661KS USB FPC CONDUCTIVE GASKET ZS661KS RGB RIM CONDUCTIVE FAB ZS661KS MIC 4 RUBBER ZS661KS SHIELD CONN COND FAB ZS661KS SPEAKER MODULE MESH ZS661KS BATC2/ATL POLY/C11P1903 ZS661KS MOTOR ADHESIVE ZS661KS USB FPC CONDUCTIVE FILM ZS661KS SHIELD CONN COND FAB ZS661KS REAR GLASS AD RE WARRANTY SEAL FOR PHONE(Y) ZS661KS VIB CONDUCTIVE FABRIC ZS661KS USB GASKET ZS661KS MIC4-MESH ZS661KS MIC4 DB AD Everything is listed as "CID" customer induced damage. The phone has not got a scratch on it and was fully functional until the screen failed. The cost of the repair is €430 and should I not wish to proceed my phone will not be returned until I pay a €105 fee. I am basically being told to pay for the phone a 2nd time and given 5 days to decide. Unsure what happens then do they just keep my phone! I spoke to customer service this morning who read out that the notes stated a power issue and nothing about needing to replace the screen. Unfortunately customer service cannot help and I have to email the billing department to discuss the billing sent. There is no way to handle this via a phone conversation and it must be done by email only! I cannot get an explanation as to why none of this is being covered by the warranty or why my phone is now being held to ransom preventing me using my phone insurance to repair it. Any idea how I can get help? Is there a complaints or dispute service with ASUS?
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