ASUS TUF A17 FA707RC freezes then restarts itself

[dinhhuyquynh7]

System: Laptop FA707RC
Battery or AC: problem occurs on both modes
Model: ASUS TUF A17 FA707RC
Frequency of occurrence: once every few days, sometimes 2-3 times in one day if the laptop is upset
Reset OS: Windows 11 OEM, three times, first time a factory reset, next a clean reset, finally another factory reset
Screenshot or video:
========================
Detailed description：
This issue always goes like this: first, my wireless mouse is disconnected, then after 2-3 minutes the laptop freezes (can happen with any apps), the screen is still on, video / game stops running. After 2-3 minutes it restarts without any warning.
The log file only says "the system has rebooted without cleanly shutting down first".

[Falcon_ASUS]

dinhhuyquynh7

1. System: Laptop FA707RC
2. Battery or AC: problem occurs on both modes
3. Model: ASUS TUF A17 FA707RC
4. Frequency of occurrence: once every few days, sometimes 2-3 times in one day if the laptop is upset
5. Reset OS: Windows 11 OEM, three times, first time a factory reset, next a clean reset, finally another factory reset
6. Screenshot or video:

========================

Detailed description：

This issue always goes like this: first, my wireless mouse is disconnected, then after 2-3 minutes the laptop freezes (can happen with any apps), the screen is still on, video / game stops running. After 2-3 minutes it restarts without any warning.

The log file only says "the system has rebooted without cleanly shutting down first".

ASUS TUF A17 FA707RC freezes then restarts itself

@dinhhuyquynh7
If the situation persists after a system restore, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/. Sorry for any inconvenience it may be caused. 

[ASUS_Bot]

Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.