Shit Screen Protection unfotunately

[coolciuc]

System:
Battery or AC:
Model: NB ASUS 14.0" Vivobook Pro 14 OLED K34
Frequency of occurrence:
Reset OS:
Screenshot or video:
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Detailed description：Basically this is what happened on Tue, November 1 2022, and there is a witness to what happend. I was preparing for a virtual meeting, I get up, take my work laptop and place a 40 sheets notepad between the keyboard and screen so I dont lose the notepad, it was with simple cover not even thick enough, close the laptop and unfortunately it slips out of my hands, and then I notice that the screen is broken even though the laptop was shut. It's under warranty. But the delivery service in Republic of Moldova demand that I pay for this damage that this is because its my fault and cannot be covered by warranty. I mean every year the fact that ASUS makes wonderful products surely they need to know that I also have another ASUS VIVO BOOK which has been also dropped many times, but the screen is intact. Meaning that OLED technlogy is much more dear for the customer to use and has a doubtful screen protection. This is not specified in the technical specifications on the product my company Swiss company HELVETAS has purchased for its employees. The purchase should have been fit for need. Im sure the purchaser at Helvetas has requested that the corporate purchase be delivered to the needs and usage of its employees. If money was taken from HELVETAS unfortunately we were given too dear products, please bare in mind We are here in Republic of Moldova trying to help refugees from UKRAINE due to war with Russia and need quality products we can't be dealing with OLED technology that needs extra protection which you want us to purchase from ASUS. If this technology that fails when you need it most then its not good ussage of our efforts and time😒. Please help! I already paid 250 MDL for a diagnostics of the laptop to a local company who claims is an official dealer of ASUS in Republic of Moldova. ULTRA SERVICE Customer ID 120475 PIN CODE 6282. Many thanks for your kind consideration, a mother from Republic of Moldova. Sorry I am having a cringy winge about it, but CAMON ASUS! you are in search of incredible not shitable, you can't follow the pack if you really want incredible products built.

[coolciuc]

@ASUS

Falcon_ASUS

https://zentalk.asus.com/en/discussion/65649/shit-screen-protection-unfotunately

@coolciuc

I am sorry to hear it. But the following is our Customer Induced Damage (CID) criteria.

The repair center should explain to you in the following way.

https://www.asus.com/support/FAQ/1044955

Sorry for any inconvenience it may be caused. 

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Why on EARTH there is a "Z" symbol on my Profile PHOTO. A R E you S E R I O U S! I should be the only one who can upload a photo or image that represents me. This is very offensive to me. I want a double crossed W. Please, change this. I am in Republic of Moldova. Thank you. And what bird is this anyway? 🙂 Xièxiè nǐ

[coolciuc]

coolciuc

@ASUS

https://zentalk.asus.com/en/discussion/comment/235575#Comment_235575

Why on EARTH there is a "Z" symbol on my Profile PHOTO. A R E you S E R I O U S! I should be the only one who can upload a photo or image that represents me. This is very offensive to me. I want a double crossed W. Please, change this. I am in Republic of Moldova. Thank you. And what bird is this anyway? 🙂 Xièxiè nǐ

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Please update to this, thank you in advance! Elena

[Falcon_ASUS]

coolciuc

@ASUS

https://zentalk.asus.com/en/discussion/comment/235575#Comment_235575

Why on EARTH there is a "Z" symbol on my Profile PHOTO. A R E you S E R I O U S! I should be the only one who can upload a photo or image that represents me. This is very offensive to me. I want a double crossed W. Please, change this. I am in Republic of Moldova. Thank you. And what bird is this anyway? 🙂 Xièxiè nǐ

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@coolciuc
I have sent you a message, please provide your RMA no via the message for further confirmation.
Regarding the picture you mentioned, this is the default picture for forum users.
You can click the ID to modify your profile.

Thank you.

[coolciuc]

I do not know the RMA but I do know the S/N MAN0CX08004941C you will be able to identify this product by this part number I believe.
Im still not happy about this icon, 🙂 I tried to change it and it doesn't allow me to click change icon, becase I do not have access to View Profile, only to Edit Profile. It really bothers me.
Also you haven't replied to my question: What kind of bird is this? 🙂

Many thanks in advance for your help !

[kikoly]

coolciuc

I do not know the RMA but I do know the S/N MAN0CX08004941C you will be able to identify this product by this part number I believe.

Im still not happy about this icon, 🙂 I tried to change it and it doesn't allow me to click change icon, becase I do not have access to View Profile, only to Edit Profile. It really bothers me.

Also you haven't replied to my question: What kind of bird is this? 🙂

Many thanks in advance for your help !

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The bird is ASUS' mascot "Zenny", and changing the ICON requires leveling up to level 2.