ROG Phone 6 on AT&T DUO Video calls and network disconnecting

[jeanrivera]

Please tell us some basic information before asking for help:
Model Name: ROG Phone 6 16/512
Firmware Version: 32.2810.2209.197
Rooted or not: NO
Frequency of Occurrence: Always with WIFI On
APP Name & APP Version (If your issue relates to the app): Google DUO
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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My ROG Phone 6 (USA Version) on AT&T network is having an issue with mobile signal every time I use Google DUO (now Google Meet) every time I am on WIFI my mobile connection, connects and disconnects randomly but continuously until I finish the call or turn off WIFI, it only happens on this app, to the point that it can force a reboot sometimes.
I have tried several things that came to my mind, such as, turn off 5G, turn off 4G, turned off seamless connection between WIFI and Mobile data, I turned off mobile data while on WIFI, I tried turning off Dual Band WIFI, I switch SIM card slot, I tried multiple combinations of all this options and still doing the same thing.
Has anyone faced the same issue, or is it only me? can anyone else on AT&T try such thing on Google DUO?
I have attached a bugreport I took right after the problem happening
https://drive.google.com/file/d/14pONzEa-_oDf2kybMGtf5ffDctBerfl3/view?usp=sharing

[Mattias_ASUS]

Hello @jeanrivera
I am sending you a PM 🙂

[jeanrivera]

Here is another bug report after loosing signal by just turning off/on WIFI
https://drive.google.com/file/d/1xndN0rq8VAz5Y8VY8BUomgfqk2z04s2_/view?usp=sharing

[jeanrivera]

here is an update after RMA, nothing have changed, I got a new device, that has the same problem I have generated 2 new bug reports on new device with exactly the same problem

https://drive.google.com/file/d/1ckvg2EfPTYjkuDJobfrEaUFVU1FgUye9/view?usp=share_link
https://drive.google.com/file/d/1uw4JWGC2UqheQrfpQDj8yfkmtkwJsU9g/view?usp=sharing
the only work around is pulling the SIM card or turn off mobile data, which none of them are real solutions

@Mattias_ASUS
can you forward this bug report to development team, for further investigation?

[ASUS_Bot]

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