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ROG Phone 5 ROG Kunai 3 right controller not working when attached to bumper

Andimoo
Star II
Please tell us some basic information before asking for help:
Model Name: ROG PHONE 5 / ROG KUNAI 3
Firmware Version: I cannot even check the firmware version nor update it
Rooted or not:not
Frequency of Occurrence:Always
APP Name & APP Version (If your issue relates to the app):Home screen, Any games
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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The right controller does not work when attached to the bumper. The phone will display this message: "Analog audio accessory detected The attached device is not compatible. Please contact the accessory manufacturer for further support. It used to work for the first few months. It stopped working since around July.
However, the controller does work fine if I connect it to the phone using a USB C cable. Both sides of the controller will work.

How do I solve this issue? I cannot seem to trigger a firmware update as well.


25 REPLIES 25

Andimoo
Star II
Updating: Do not remove your phone from the current accessory
Right controller version V3.1.0
Update failed

Andimoo
Star II
How to make the update successful?

Andimoo
Star II
I did not remove the phone from the current accessory. I just leave it on the table.
But still update failed. 4 times in a row

Andimoo
Star II
The controllers both are attached to the bumper when the update is triggered.
They are not removed. Update still failed.

Andimoo
Star II
It has been 5 minutes of scrolling on the game toolbar. Can't seem to trigger the firmware update anymore