ASUS TUF A17 FA707RC freezes then restarts itself

dinhhuyquynh7dinhhuyquynh7 Level 1
edited November 12 in Others
  1. System: Laptop FA707RC
  2. Battery or AC: problem occurs on both modes
  3. Model: ASUS TUF A17 FA707RC
  4. Frequency of occurrence: once every few days, sometimes 2-3 times in one day if the laptop is upset
  5. Reset OS: Windows 11 OEM, three times, first time a factory reset, next a clean reset, finally another factory reset
  6. Screenshot or video:

========================

Detailed description:

This issue always goes like this: first, my wireless mouse is disconnected, then after 2-3 minutes the laptop freezes (can happen with any apps), the screen is still on, video / game stops running. After 2-3 minutes it restarts without any warning.

The log file only says "the system has rebooted without cleanly shutting down first".

Comments

This discussion has been closed.