[XG Mobile] Apps run on discrete/external GPU even when pinned to integrated GPU

XperiAndriXperiAndri Level 2
edited November 17 in Others
  1. System: Windows 11 Pro x64 [Version 10.0.22000.856]
  2. Battery or AC: AC
  3. Model: GV301QC.412
  4. Frequency of occurrence: Each time I detach or attach XG Mobile
  5. Reset OS: I've done a clean drivers and Armoury Crate install as per https://zentalk.asus.com/en/discussion/61752/armory-crate-service-hangs
  6. Screenshot or video:

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Detailed description:

Comments

  • I was not managed to upload a screenshot into the initial message

  • Drivers:

    • Graphic_DriverOnly_ROG_AMD_Z_V30.0.14018.1002Sub1_26523
    • Graphic_DCH_ROG_NVIDIA_Z_V30.0.15.1278_28164 (updated to 516.94)
    • ARMOURY CRATE 5.2.12.0
  • @XperiAndri

    I'm sorry, I don't quite understand your question. Could you please describe more? As for the pictures, can you please present them in English? Sorry for any inconvenience it may be caused. 

  • XperiAndriXperiAndri Level 2
    edited September 13

    @falansu you can guess enabling logical thinking even without knowing Ukrainian.

    1. Control panel
    2. System>Display>Graphics
    3. In the list, apps can be pinned to Integrated GPU or Discrete GPU
    4. I pin apps to integrated GPU, they run on Discrete instead.
    5. Armory Crate detects those apps when I detach XG Mobile


  • @Falcon_ASUS any updates?

  • @XperiAndri

    I have sent you a message, please refer to the following FAQ and provide me with log information for further confirmation.

    Q5: What is App Diagnostics? (New Feature)

    A5: In Armoury Crate "Settings"① and check "About"② page, If clicking App Diagnostics "Record Log"③, the Privacy Policy Statement will pop out. Once user agreed statement, the Armoury Crate will start to collect problem log and user can click "Generate log data"③ to generate the log file with encrypted (ASUS log file). After log saved, user can provide it to the repair center or technical supporter for further Armoury Crate problem diagnostics.


    Sorry for any inconvenience it may be caused. 


    ** You can upload the log files to the cloud storage, and provide the link to me through the message.

  • XperiAndriXperiAndri Level 2
    edited October 1

    I connected XG Mobile with several apps running.

    Then (after it was enabled) I immediately disabled XG Mobile.

    Visual Studio, DeepL, and Grammarly Desktop appeared in a dialog of apps using external GPU. It is impossible! It is an incorrect algorithm in Armoury Crate. Those apps cannot start using external GPU right after it is enabled.

    DeepL and Grammarly Desktop were closed when I accepted their closing, and XG Mobile was disabled. Fortunatelly at least Visual Studio was not.

    This is weird and EXTREMELY, EXTREMELY annoying non-user-friendly, and not productive behavior!


    Log_20221001.logE

  • @XperiAndri

    I have forwarded the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

  • @XperiAndri

    Tested by the technical unit and used with XG mobile, the phenomenon you have reflected cannot be replicated.

    Please provide the problem video and steps which can clearly see the problem (when disconnecting XG mobile) to confirm if it is normal.

    In addition, I have sent you a message, and please provide the serial number of XG mobile through the message.

    Sorry for any inconvenience it may be caused. 


    GV301QC(PR_SKU1-2)

    System: Windows 11 Pro x64 [Version 10.0.22000.318] & [Version 10.0.22000.1098]

    Battery or AC: AC

    Model: GV301QC.412

    Drivers:

    Graphic_AMD:V30.0.14018.15002

    Graphic_NVIDIA:V30.0.15.1278

    ARMOURY CRATE V5.3.4.0

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