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Different Laptop specifications

mickamal
Star I
System: Win 10
Battery or AC: 180W
Model: UX582HS-XH99T
========================
Detailed description:
I bought a laptop from USA and i'm here now in Egypt ... Model: UX582HS-XH99T , on the box and on the unit it have UX582HS-XH99T serial number - but inside it have UX582LR-H2014R Serial Number, and have 180W power adaptor ! not 240W!

anyone have the same problem? and how can i fix this with warranty and i'm here in Egypt can't travel right now

Regards,
Michael


8 REPLIES 8

FongPoui
Rising Star II
@mickamal
I had a problem like yours when I bought an electric device from Honolulu.
If your model is for only for 180w, you will need a STEP DOWN TRANSFORMER.

Falcon_ASUS
Moderator
Moderator
mickamal
  1. System: Win 10
  2. Battery or AC: 180W
  3. Model: UX582HS-XH99T

========================

Detailed description:

I bought a laptop from USA and i'm here now in Egypt ... Model: UX582HS-XH99T , on the box and on the unit it have UX582HS-XH99T serial number - but inside it have UX582LR-H2014R Serial Number, and have 180W power adaptor ! not 240W!

anyone have the same problem? and how can i fix this with warranty and i'm here in Egypt can't travel right now

Regards,

Michael

screenshot-2022-09-22-07-38-10-14-260528048de7f2f358f0056f785be619.jpg


Different Laptop specifications
@mickamal
I have sent you a message, please provide your laptop serial number through the message for me to confirm.
Sorry for any inconvenience it may be caused. 

FongPoui
Rising Star II
It would be a great appreciation if Asus Egypt could make that arrangement!!!

mickamal
Star I
FongPoui

It would be a great appreciation if Asus Egypt could make that arrangement!!!


View post
Asus Egypt tell me on the chat support They maybe repair the laptop without warranty!!