Fast Charge Not Working

[Guri27]

its been a 3 days I'm facing the issue of slow charge. at first i thought it was a temporary problem. will gwt solved after restarting the device or keeping the device off for few minutes. but no, it didn't work out. then i tried other methods described by the asus mods or devs. I'm using the original adopter and cable came inside the box. stopped all the background apps, kept on airplane mode even switched off the phone but no change in the charging speed. and now I'm getting irritated with the asus. i used to recommend the asus devices to my friends and relatives. but i won't anymore due to so bad service. please solve this shit ASAP if you want to keep it a honored brand in the today's world. @Kris_ASUS @CH_ASUS @Titan_ASUS please reply and give a promise to solve this ASAP.

[Guri27]

LP_ASUS

https://zentalk.asus.com/en/discussion/comment/22632#Comment_22632

What new update on what phone? What device are you using and what firmware version are you on?

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Device Asus zenfone 5z and the firmware WW_ZS620KL_90.11.162.98_20190816

Improvements in update:
1.Update security patch to 2019-08
2.Fix friDay wallet balance can't display issue
3.Improve sound quality

Now please check this shit and resolve this problem

[LP_ASUS]

Guri27

https://zentalk.asus.com/en/discussion/comment/22673#Comment_22673

Device Asus zenfone 5z and the firmware WW_ZS620KL_90.11.162.98_20190816

Improvements in update:

1.Update security patch to 2019-08

2.Fix friDay wallet balance can't display issue

3.Improve sound quality

Now please check this shit and resolve this problem

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Please consider how you phrase a request. I understand you are frustrated but you didn't provide any information to let us help you before this post.
The 5Z Beta for Android Q is currently underway and the software team is fully focused on pushing that to the public. If your fast charging issue persists after Android Q is released publicly then we will revisit it.

[Guri27]

LP_ASUS

https://zentalk.asus.com/en/discussion/comment/22998#Comment_22998

Please consider how you phrase a request. I understand you are frustrated but you didn't provide any information to let us help you before this post.

The 5Z Beta for Android Q is currently underway and the software team is fully focused on pushing that to the public. If your fast charging issue persists after Android Q is released publicly then we will revisit it.

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approximately how much time will it take to receive Android Q or Android 10 update? any idea. 10 days or 20 days?

[aamod_v8]

Guri27

https://zentalk.asus.com/en/discussion/comment/23001#Comment_23001

approximately how much time will it take to receive Android Q or Android 10 update? any idea. 10 days or 20 days?

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Once we beta testers cull out all the bugs and asus improves it only then u will get the final build. It will be very well before 2019 end. Be patient. It is not easy job to just type on keyboard and post updates, it takes time. PLease mind your language while posting.

[Guri27]

aamod.v8

https://zentalk.asus.com/en/discussion/comment/23159#Comment_23159

Once we beta testers cull out all the bugs and asus improves it only then u will get the final build. It will be very well before 2019 end. Be patient. It is not easy job to just type on keyboard and post updates, it takes time. PLease mind your language while posting.

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look to the mods attitude guys. He's saying me to mind my language even i didn't said anything like that. and we bought your device worth Rs. 30K. You didn't gifted that. we have right to know about each and everything and we have right to post about our problemsand your duty is telling us the solution. Not showing the attitude that you guys are moderators.