Windows hello can not open cameras on my ZenBook UX433F

johnwnzjohnwnz Level 1
edited September 9 in ZenBook

When I look in device manager I see 2 cameras are installed, both named USB2.0 HD IR UVC WebCam and both showing the same Location of 0000.0014.0000.

I have uninstalled both cameras and the system keeps reinstalling both of them back. I have checked I have the current drivers installed.

Is the fact I have 2 of them installed the reason that Windows Hello can not open them when I try to login using facial recognition?

Any ideas on how to resolve this issue gratefully accepted


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