Cannot activate rog elite account

[jincloud12]

System: ROG Strix G17
Battery or AC: Battery
Model:
Frequency of occurrence: Cannot progress
Reset OS: Windows 10 Home
Screenshot or video: Screenshot
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Detailed description：Why is there nothing happening when I press on Activate ROG Elite button after I had input all my account information correctly?

[jincloud12]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/221640#Comment_221640

@jincloud12

Could you please tell me what is the armoury crate version you are currently using?

Does the situation improve if you remove and reinstall the armoury crate?

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@Falcon_ASUS, I have version 5.1.4 on mobile app, should this issue be version specific? Because both the desktop app and mobile app don't work when I tap on the Activate ROG Elite button.

[Falcon_ASUS]

jincloud12

https://zentalk.asus.com/en/discussion/comment/221705#Comment_221705

@Falcon_ASUS, I have version 5.1.4 on mobile app, should this issue be version specific? Because both the desktop app and mobile app don't work when I tap on the Activate ROG Elite button.

View post

@jincloud12
Sorry I'm a little confused.
Is the problem you are currently experiencing on a mobile device or a laptop?
Could you please help to confirm the armoury crate version you are using on your laptop?

[Falcon_ASUS]

jddoble97

Tried that and no luck.

View post

@jddoble97
Could you please tell me what is the armoury crate version you are currently using?
Sorry for any inconvenience it may be caused. 

[jincloud12]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/222056#Comment_222056

@jincloud12

Sorry I'm a little confused.

Is the problem you are currently experiencing on a mobile device or a laptop?

Could you please help to confirm the armoury crate version you are using on your laptop?

View post

@Falcon_ASUS I'm experiencing the issue on both mobile and laptop. What's the difference if I just let you know about the version on laptop app, will it fix the issue on mobile?

[jincloud12]

@Falcon_ASUS is joining rog elite not possible within mobile app?