I think one of the batteries is dead.

xtomyleextomylee Level 2
edited September 4 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 5s
  2. Firmware Version: 31.0810.1226.91
  3. Rooted or not: Not
  4. Frequency of Occurrence: Permanently

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hey there, I've been facing battery drain problems, but now I think I found a problem.

Accu Battery app show me that my battery capacity is like 2600mAh.

So I guess one of the batteries are not working.

Is there any chance that its a software issue? Or I should seek for a warranty right away?

Comments

  • xtomyleextomylee Level 2

    Here are the screenshots of Accu battery. According to it looks like it has only one battery working.

  • FunBike31FunBike31 Level 4
    edited July 28

    No, Accu Battery does not see the 2nd battery, in addition you have the pro version, you would have done better to do a google search before "Accu Battery dual battery" you would have seen that all dual battery Smartphones are concerned.


    At worst if you use unnecessary software, the system is more than enough, but works with dual batteries using 3C Battery Manager

  • @xtomylee

    Download electron app on play store and check with that one instead.

  • Let me know if you got an accurate reading with the tips above

  • xtomyleextomylee Level 2

    Well, probably it's not dead. But according to the battery life, even after hard reset, and battery calibration, it is worse compared to 2+years old ROG phone 2.

    One of app, don't remember now which one. After calibration, and couple full charges tells me that battery is degraded by 14%

    So yes, it's a big problem.

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