Fingerprint doesn't work properlu

fatmonkey1402fatmonkey1402 Level 1
edited September 2 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: Rog Phone 5s
  2. Firmware Version: 31.0810.1226.91
  3. Rooted or not: No
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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After I added my fingerprints, it's really hard (or impossible) to unlock with any fingerprint.

I try all my fingers and the result is the same. Rarely, it is success login and I have to press quite hard and keep my finger at the scanner for more than 3-4s.

I have my screen protector but when i uninstall the protector, there is no improvement.

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