Please help me
If your ROG Phone2 is a Tencent version, you need to unlock the Bootloader to update the WW firmware. Please contact the person who purchased the phone. If you are buying a WW version, the update will be automatically updated in the root directory or updated via FOTA.
I bought this phone in 2018
Are you sure you bought ROG Phone 2 in 2018?
Which mobile phone do you ask for updates?
I don't understand a single word you just said.
What is the difference between the Tencent version and the regular version and why can't the Tencent version update normally?
I don't understand which mobile phone you use, take a photo of your phone or a screenshot of the phone's firmware page.
Or, you wait for the moderator to answer your question.
Kikoly is trying to figure out what phone you are using. You are in the ROG Phone II forum, which was only released a few months ago. You cannot have purchased it in 2018.
If you are not using the ROG Phone II, we would like to know what phone you have so that we can try to help you.
FOTA stands for Firmware Over The Air. It's when ASUS pushes a firmware update to your phone.
WW stands for worldwide. What firmware are you using on your phone? You can this in Settings>System>About phone>Software information.