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Vivobook Pro 16X OLED (N7600, 11th Gen Intel) Audio / Video Crash

auraorteg
Star I
System: Vivobook Pro 16X
Battery or AC: AC or Battery
Model: N7600PCB
Frequency of occurrence: every 10 - 15 min working
Reset OS: yes
Screenshot or video: yes
========================
Detailed description:pc sound/video crashes
001.jpeg
002.jpeg
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OS Windows 11 Home 64 10.0.22000
firmware X7600PCB.202
4 REPLIES 4

Falcon_ASUS
Moderator
Moderator
auraorteg
  1. System: Vivobook Pro 16X
  2. Battery or AC: AC or Battery
  3. Model: N7600PCB
  4. Frequency of occurrence: every 10 - 15 min working
  5. Reset OS: yes
  6. Screenshot or video: yes

========================

Detailed description:pc sound/video crashes

https://us.v-cdn.net/6031231/uploads/OS98O0Y5XXHY/whatsapp-video-2022-07-24-at-12-44-38-pm.mp4

001.jpeg

002.jpeg

003.jpeg

OS Windows 11 Home 64 10.0.22000

firmware X7600PCB.202


Vivobook Pro 16X OLED (N7600, 11th Gen Intel) Audio / Video Crash
@auraorteg
Please refer to the following FAQ for troubleshooting.
[Notebook/AIO] Troubleshooting - Main (Internal) Display problem | Official Support | ASUS GlobalIf the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/. Sorry for any inconvenience it may be caused. 

auraorteg
Star I
captura-de-pantalla-2022-07-26-180540.png
captura-de-pantalla-2022-07-26-181224.png
This is the app that crashed my laptop... The "Asus Splendid"
Does anyone knows any update or something about this app?

Falcon_ASUS
Moderator
Moderator
auraorteg

captura-de-pantalla-2022-07-26-180540.png

captura-de-pantalla-2022-07-26-181224.png

This is the app that crashed my laptop... The "Asus Splendid"

Does anyone knows any update or something about this app?


View post
@auraorteg
Could you please provide me your current version of MyASUS and Splendid?
Sorry for any inconvenience it may be caused. 

ASUS_Bot
Rising Star II
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