I have been buying ASUS motherboards for almost 20 years now. In that time I have also owned several ASUS sound cards, several ASUS video cards, and several ASUS phones. While ASUS usually makes fairly good hardware, there are a couple of unfortunate things that have remained true about ASUS over the years:
While phones are hardware, the vast majority of their functionality is software based...
On what day of the week do those updates usually come in?
@Mattias_ASUS thanks for your help. I hope you aren't letting this guys get under your skin. You are doing a great costumer service. I can't wait for the update!
Have to disagree, their software on notebooks are usually top tier. What I will agree on is, that ASUS is either absolute top tier or absolute dog tier, they really never get mediocre, its usually a shitshow or amazing.
ASUS is way better of than some of the other companies I've seen. At least here you got mods you can communicate with, while other companies ignore you. Hell if you want truly legendary bad customer service, try dell or gigabyte.
Thanks! I appreciate the kind words! I got to be honest, I am an understanding person so I get people get mad, and I, of course, make sure to help solve the situation as fast as possible.
Anyway, I'm just glad that as a Mod and Community Manager I can help you all in some kind of way, both good and bad stuff.
Bos..when the update coming?..first time ever im so eager to wait for update..lol..
It's only a few hours into "next week" bro, chill a bit. Unless you want them to super-rush it and break ten other things while hopefully fixing VoLTE? 😁
I just hope they fix WiFi calling while they are at it. T-Mobile customers haven't had that since possibly as far back as the Android 11 update.
Yeah, same. It worked in A10 when I got the phone, and broke in A11.
Also having some places where 5G won't work unless I force NR/LTE mode in the testing menu, which seems like it should be a carrier thing except the other ROG 3 in my family, still on A11, isn't doing that. @Mattias_ASUS any chance this upcoming patch will tweak other radio issues besides VoLTE?
Hi Natorious1776, This is not a normal reflection of how our company handles customer service. If you would allow, DM us your case # so we can follow up and look into the case history. This case feedback will be forwarded to our Management team here in North America to avoid the same issues going forward. We are deeply sorry for the misinformation you've received from our Service Team. As you know, the new firmware should be in the next FOTA scheduled for next week. Please let us know if any further assistance is needed and we'd be glad to help!
Try to called me if the problem is not available to make or receive calls.
OMG Katie E. is clueless, this was a flagship $1000phone 5G phone with 4G and VoLTE capabilities. Doesn't matter if AT&T discontinued 3G, VoLTE should still work like it did with Android 11
Again Katie E. doesnt know what she said, this phone was selling as compatible with att, with android 10 and 11 works, the updates are automatic only message reboot your phone. Again poor customer service, this job is for a person who know the products. She called me what part of I can't received calls she doesn't understand....
I paid more than 1k is the 16ram and 512 storage
@RL_ASUS HOW do I DM you?
I'm trying to downgrade from 12 to 11 with the download package on the Asus ROG3 support web page. I've followed the instructions but never get the pop-up message for a firmware update(step 4) Anyone have any ideas? (won't let me post the link to the rog3 support page)
Alright we're into Wednesday now. When's this miraculous OTA hotfix that's supposed to happen "this week" scheduled for?
The arrival date for the Hotfix update is tomorrow 7/28.⭐️
I apologize tremendously for all the issues and complications this might have caused you all.
And thanks for not coming to look for me with pitchforks and torches, much appreciated.
Is it just the hotfix or does it also include security update + xmode turn on when starting app via armory?
While I can understand if the armory crate update doesnt get in, a simple merge from the google repo should be relatively stress free no?
As far as I know, it's only this issue but I might be wrong, I just haven't gotten more info than just this, I have other bug rapports in the works.