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Scratchy sound problem after updating windows 11.

Becool
Star I

Detailed description:When I've bought ASUS Zenbook Pro Duo UX582H it came with windows 11. I've updated windows 11 and my speakers started working falsely. The sound is mostly scratchy, sometimes even non-existent. I tried everything but none of them worked. Help please?






8 REPLIES 8

Becool
Star I
Becool

https://zentalk.asus.com/en/discussion/comment/216864#Comment_216864

Sorry for late responding.

The sound is poor in all conditions.

My full model is : UX582HS.301

I've deleted and reinstalled audio driver but nothing changed.

My audio driver is Realtek(R) Audio verison: 6.0.9323.1


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I've just made a new windows update and now my Realtek version is : 6.0.9292.1

Falcon_ASUS
Moderator
Moderator
Becool

https://zentalk.asus.com/en/discussion/comment/217293#Comment_217293

I've just made a new windows update and now my Realtek version is : 6.0.9292.1


View post
@Becool
So after updating to the latest version of the driver, has the problem improved?
If bad sound happens in all situations, I would suggest you to bring back your laptop to our service center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused. 

Becool
Star I
After updating the driver nothing changed.
Thanks for answering.

ASUS_Bot
Rising Star II
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