ZENBOOK DELUXE 3 UX490UA

[Mina75]

System: Widows 11
Battery or AC:
Model: ZENBOOK DELUXE 3 UX490UA 
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed description My screen is black. Laptop seems to be working well with an external monitor. I checked the display settings as recommended on Asus web page, and still monitor is black

[Mina75]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/61121/zenbook-deluxe-3-ux490ua

@Mina75

Is there any display when entering the BIOS?

https://www.asus.com/support/FAQ/1008829/

If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/. Sorry for any inconvenience it may be caused. 

View post

Thank you for your response! The BIOS seems to work fine when connected to an external monitor. The screen on the laptop remains black

[Mina75]

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/61121/zenbook-deluxe-3-ux490ua

is your laptop monitor displays letters and graphics in bios ?

if possible remove RAM module and clean gold paths with an white pencil eraser and put it back and recheck monitor.

View post

Thank you for your response! The laptop monitor doesn't display anything. When I plug in the laptop to an external monitor, everything works just fine.

[Falcon_ASUS]

Mina75

https://zentalk.asus.com/en/discussion/comment/214880#Comment_214880

Thank you for your response! The laptop monitor doesn't display anything. When I plug in the laptop to an external monitor, everything works just fine.

View post

@Mina75
If the laptop is connected to the external monitor and can display normally, there may be a problem with the screen cable of the laptop itself. I would suggest you bring back your laptop to our service center.
The following is the contact information: 

Choose your language | Official Support | ASUS Global
Also you can contact the local service center for help. The following is the contact information: 

Call Us | Official Support | ASUS Global
Sorry for any inconvenience it may be caused. 

[ASUS_Bot]

Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.