Display or driver problem.
- System: Windows 11 current
- Battery or AC:
- Model: Vivobook Pro 14X OLED N7400 (X7400PC)
- Frequency of occurrence:
- Reset OS:
- Screenshot or video:
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I don't understand what's happening to my display after installing the drivers!
When I installed Windows but didn't install the video drivers yet, everything was fine.
Then I installed all the drivers from the ASUS website for my model.
But then Windows updated through the Update Center and the Microsoft Store drivers.
Appeared UWP applications panel NVIDIA\Intel and other drivers.
1. Now if I open the Intel panel UWP app, go to the "Display\Color" tab and click on the "All Colors" radio button - I can see the color changing and a slight change in brightness...
2. If I open "MyASUS" and click (not move in the direction of decrease / increase, namely, I click!) on the "oled flicker free dimming" slider, or change the "Splendid" profile, and then go back to the intel panel and click again on the switch - I see how the color changes again and a small change in brightness.
Also, if I do not do the action of 1 point, then the eyes start to bother, especially when I read the text!
(Until I make step 1 more effective, "oled flicker free dimming" doesn't help either).
The same thing I have to do when I reboot or turn on or unlock the laptop.
I also noticed that the "Video" tab in the "UWP Intel panel" control panel does not work, turning different sliders and including additional parameters, no changes / actions occur ...
UPD: Some parameters still work
It also seems to me that not all possible settings are present in the NVIDIA UWP control panel...
I also noticed how when playing videos on YouTube and YouTube short (and not only on YouTube) you can clearly see how the skin tones change to red!
I tried tweaking the color and video settings, but nothing helps, the shades are still not quite natural...
It seems that when playing a video, a different color profile is loaded ...
In the "Device Manager" there is a tab "Software Components" where there are components from video drivers, but when you try to update, Windows considers that the most appropriate / latest drivers are already installed.
Current driver versions in Device Manager:
1. NVIDIA GeForce RTX 3050 Laptop GPU - 27.21.14.6660
2. Intel(R) Iris(R) Xe Graphics - 30.0.100.9929
3. Vivobook UEFI - 10.1.2.300
Color Depth: BPC_10
Color Format: RGB
The laptop is powered by an adapter.
(But also when running on battery, the same problems).
What steps do I need to take to make the display work properly?
Comments
@D_IMAN
Could you please provide me the system version information you are currently using?
Also, please provide screenshots and videos for me to confirm.
Sorry for any inconvenience it may be caused.
----
What is the best way to record video, through special software, or with a smartphone camera?
----
I also noticed an error in the logs:
record video through software use free version and then upload videos in .mp4 format to online store , and share uploaded link here .
httpsSS://cloud.mail.ru/public/X7Bi/Eq2W4kga6
httpsSS://cloud.mail.ru/public/dHwL/HiH8TiGyC
(Remove two SS in links).
I recorded two videos, one with intel tools and the other with a smartphone camera.
Video from intel tools - Can't see anything...
With a smartphone camera - Barely noticeable ...
I did not upload screenshots, there is nothing to see.
@D_IMAN
Regarding this paragraph description
"I also noticed how when playing videos on YouTube and YouTube short (and not only on YouTube) you can clearly see how the skin tones change to red!"
Does this happen to all youtube videos?
No, not with everyone.
As an example: in these short videos, I can clearly see
How the color changes into car shades:
https: //youtube.com/shorts/WrOUdoZ3-Jg?feature=share
https: //youtube.com/shorts/0ZXwNn7BRkE?feature=share
(Especially on the skin is clearly visible).
But on these videos, everything is fine with flowers:
https: //youtu.be/OXHCt8Ym9gw
https:
//youtu.be/D3oq9T0_VCo
I'm now more worried about the issue with Intel UWP Control Panel and MyASUS app!
Tired of going into the Intel control panel every time and switching the toggle switch every time ...
My problem is clearly driver related!
Probably due to the fact that Intel is now a UWP application, and it lacks rights / priority, or something else.
(I'm not an expert).
I had a thought
Turn off auto-updates for apps in the Microsoft Store, turn off updates for Microsoft products in the update center, turn off automatic driver updates.
Then through "Device Manager"
Uninstall video drivers, and uninstall UWP intel\nvidia control panel.
And then install again from ASUS driver site.
(Download them first).
What do you think about this idea?
Try your idea at first
Did not help... :(
@D_IMAN
Since I cannot confirm the actual condition of your laptop, and the feeling of color is more subjective.
I would suggest you to bring back your laptop to our service center.
The following is the contact information:
Also you can contact the local service center for help. The following is the contact information:
Sorry for any inconvenience it may be caused.
I will try to contact my service center, but I doubt very much that they will help me there!
The problem is 100% either in the MyASUS application or drivers!!!
I have recorded 2 new videos.
They show a small flash (look closely at the fragments of the video) when I switch the switches one by one!
The shades also change a little, but the camera almost captured it ...
In reality, it looks better!
https:
//cloud.mail.ru/public/1RGV/KAgaWYGjG
https:
//cloud.mail.ru/public/jRAK/ufDmFhzDs
@D_IMAN
Is this screen the setting page of MyASUS?
May I ask your MyASUS version?
Yes,
this is the MyASUS settings page!
Version 3.1.4.0
@D_IMAN
I will forward the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.
i had similar issue
MAINBOARD ASUS AMD AM4 B550-PLUS TUF GAMING
Windows 11 64bits, latest driver from Asus, checked the color depth is 8bits per channel, however my display is looks like 256 color on my HDTV. (Aero effect is not active)
browse through the internet, there is an article said this is bug on win11 awaiting fix from dev from jan 2022.
I feel very frustrated.
This is good.
But what should I do?
I doubt that the "relevant department" will quickly deal with my problem...
I couldn't find info on google.
Can you tell me what keywords I need to search for?
@D_IMAN
Confirmed by our tech team, the color change and flickering of the video you provided is mainly caused by the switch between Intel UI and MyASUS (because you have adjusted the Intel UI color before), which is a normal phenomenon.
Due to the characteristics of OLED panels, we recommend that you adjust the brightness or use Privacy Filter to avoid discomfort to your eyes.
If the problem still bothers you, we will suggest your bring back your laptop to our service center. The following is the contact information: http://www.asus.com/support/Service-Center-All-Countries/. Sorry for any inconvenience it may be caused.
I didn't quite understand your answer...
Then why is the intel ui settings not remembered and not given priority?
And when you reboot / wake up from sleep / unlock / turn on the laptop, do the settings from MyASUS load again?
And why then does this not happen with other UIs?
You suggest that I return the laptop to your service center, but?
1. Do you acknowledge that this is a marriage?
2. Is this a software issue? And it is not solvable, or solvable?
I do not understand why I should go to the service center?
If I pull myself together.