ZENBOOK DELUXE 3 UX490UA

[Mina75]

System: Widows 11
Battery or AC:
Model: ZENBOOK DELUXE 3 UX490UA 
Frequency of occurrence:
Reset OS:
Screenshot or video:
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Detailed description My screen is black. Laptop seems to be working well with an external monitor. I checked the display settings as recommended on Asus web page, and still monitor is black

[Mina75]

Has somebody had the same problem? Has anyone found solution to this? Please help

[Falcon_ASUS]

Mina75

1. System: Widows 11
2. Battery or AC:
3. Model: ZENBOOK DELUXE 3 UX490UA 
4. Frequency of occurrence:
5. Reset OS:
6. Screenshot or video:

========================

Detailed description My screen is black. Laptop seems to be working well with an external monitor. I checked the display settings as recommended on Asus web page, and still monitor is black

ZENBOOK DELUXE 3 UX490UA

@Mina75
Is there any display when entering the BIOS?
[Notebook/Desktop/AIO] How to enter the BIOS configuration | Official Support | ASUS GlobalIf the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/. Sorry for any inconvenience it may be caused. 

[RAJU_MSC_MATHEM]

Mina75

1. System: Widows 11
2. Battery or AC:
3. Model: ZENBOOK DELUXE 3 UX490UA 
4. Frequency of occurrence:
5. Reset OS:
6. Screenshot or video:

========================

Detailed description My screen is black. Laptop seems to be working well with an external monitor. I checked the display settings as recommended on Asus web page, and still monitor is black

ZENBOOK DELUXE 3 UX490UA

is your laptop monitor displays letters and graphics in bios ?
if possible remove RAM module and clean gold paths with an white pencil eraser and put it back and recheck monitor.

[Mina75]

The laptop works fine with an external monitor. It is any way to "reset" or "fix" the laptop display? any troubleshooting available?