Repost - Webcam Error
thecoolgeek
Level 1
- Battery or AC: Battery
- Model: Vivobook S512FLC
- Frequency of occurrence: Random
- Screenshot or video: Attached
System: ASUS Vivobook S512FLCS========================
Detailed description：This is a repost as I was having issues with a previous post that eventually closed. When the AC Adapter is plugged in on Windows 11, I normally will see grey lines and a green flicker randomly flash on my screen. I updated the BIOS on my computer to the version released in May 2021 and updated the graphics, camera, and chipset drivers. I also sent it in for repair to an ASUS repair center and they replaced the applicable parts. However, when I have manycam virtual webcam running in the background and select it as an option (instead of the normal webcam) when joining a video chat, then there is no issue. When I use manycam by itself, the problem still exists. This issue is not present on Ubuntu (a distribution of Linux). I have contacted Microsoft numerous times and they have not provided a working solution. How do I fix this issue?
Find video here: https://zentalk.asus.com/en/discussion/20761/grey-lines-and-green-flicker-on-webcam-when-using-ac-power/p1 or https://us.v-cdn.net/6031231/uploads/ww_attachments/201912/09/093709j4nppk424p3yzxz0.gif
Comments
@thecoolgeek
Please help provide information about the system version you are currently using.
** If the article has not been updated for more than a month, it will be automatically closed by the system.
Sorry for any inconvenience it may be caused.
Go to the below website, click allow webcam access , and proceed on-screen instructions. you don't need to download any software.I too tested my laptop webcam.
Webcam Test (webcamtests.com)
@Falcon_ASUS 64-bit Version 21H2
@thecoolgeek
It has been confirmed that the BIOS you have installed is up to date. This version of BIOS is a version with import corrections. If there is a problem with the default camera(Microsoft Camera), according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/. Sorry for any inconvenience it may be caused.
@Falcon_ASUS I already sent my computer in for repair at an ASUS Repair Center. They did not fix the issue.
@thecoolgeek
We understand that you have sent in for repairs before. However, due to your current situation and our understanding, the BIOS is up to date. If lines appear on the camera screen, we may have to check the camera again. Sorry for any inconvenience it may be caused.
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