Cannt acces youtube video

Carla_88SdgCarla_88Sdg Level 1
edited June 30 in ZenFone 4 Series

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



  • Cannt play video on you tube

  • edited June 16

    Hello @Carla_88Sdg ,

    kindly help us with the following information to find a solution to your query. 

     1. Model name of the Asus device you are using. (such as ZD551KL, ZE620KL, ZS620KL, or another model)

     2. Screenshot of the firmware version your device is on.

     3. Screenshot of the error message.

     4. Detail of the situation or operation of unable to access YouTube.( App or website? occurrence frequency?)

    It is recommended that you upgrade your firmware version to the latest version, and make sure the network connection is stable may help you access Youtube.

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